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What email services are you using? Is it in-house (exchange) or MS Office 365. Or another email services. How is Outlook connected to the servers?
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Vice President

Billy Ma

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Do you know how to navigate to Outlook / Accounts. If you can take a screen shot this will help me determine.
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I saw it in the Account Setting, the type is Microsoft Exchange
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If you open a new message from your main email account. &nbsp;Click on Options/From in the message window.<br />
This will add a &quot;From&quot; box in the message, clcik on the drop down arrow and either find or type in the alias.<br />
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Then send yourself the message.<br />
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If the message still appears to be from your main address then you don't have full &quot;Send As&quot; permissions for the alias.<br />
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Otherwise you should now be set up. &nbsp;You just need to additionally remember who you are sending as(!)
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thanks for your reply. what I mean is if other ppl click Check Name on out look using my alias email address, outlook cannot find my alias email in the active directory and display it as a name instead of alias email
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In the Global Address Book (GAB)?<br />
You expect both addresses to be listed if you search for your name or do you just want to appear as &quot;Billy&quot;?<br />
Aliases are not usually listed to maintain integrity of the GAB structure.
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both addresses can be appeared as Billy
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My company set up an email address for me abc@abc.com. I then requested to add an alias billy@abc.com to my email. however, when I click check name in outlook, abc@abc.com will appear as Billy while billy@abc.com will just stay as an email and won’t display as Billy. How the company IT should solve this problem?
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My company set up an email address for me abc@abc.com. I then requested to add an alias billy@abc.com to my email. however, when I click check name in outlook, abc@abc.com will appear as Billy while billy@abc.com will just stay as an email and won’t display as Billy. How the company IT should solve this problem?

Outlook alias email address can’t show display name

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