We purchased the 500v so our remote users could access our system apps remotely via web only access (not client install needed.) this works great. Loading external website are fine and internal work but are flaky. Most needed is our Citrix xenapp 7.6 applications (word, excel, etc.). Remote users click to open the Citrix bookmark menu which does what is expected and shows users available Citrix apps. When clicking on selected app (word, for example) the app spins as if it would open than does nothing. This does work if the virtual office is launched within the local network environment. Only the remote users have this issue.