troubleshooting Question

o365 migration problems caa500e4

Avatar of Darren Somthing
Darren Somthing asked on
Microsoft 365
2 Comments1 Solution829 ViewsLast Modified:
After moving a users mailbox to Microsoft o365, they were getting prompted to re-enter their username and password, we followed the instructions to remove the credentials (cached) .. after we did that we keep getting the error

Something went wrong
We couldn't sign you in. If this error persists, contact your system administrator and provide error code caa500e4

Additional problem information
Error code: caa500e4
server message: Fatal error with decripting OAuth response.
Darren Somthing

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros