asked on Outlook app not allowing MFA users to login
Users have been unable to login to the desktop Outlook app. They are able to log in online O365, but the same password is not working for the Outlook app. The Outlook app won't go past the username and password screen and does not give an option to enter the 2nd identification step.
How do we get the 2 step identification to work with the desktop Outlook app?
How do we get the 2 step identification to work with the desktop Outlook app?
ExchangeOutlookMicrosoft 365Desktops
Last Comment
Jackie Man
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
What does the prompt look like? If it's the old-style "security" prompt, you need to make sure that modern authentication is enabled *both* server side and client side. Other than that, clear any stored credentials in cred manager.
What is your version of desktop Outlook app?
You might need to create an App Password.
https://support.office.com/en-us/article/create-an-app-password-for-microsoft-365-3e7c860f-bda4-4441-a618-b53953ee1183?ui=en-US&rs=en-US&ad=US
Check that modern authentication is enabled for your tenant in Exchange Online.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/enable-or-disable-modern-authentication-in-exchange-online
-Jamie