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Ram Kumar Chellam
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Office 365 / 2019 Outlook

Dear Support,

Good Day,

In our Org. we are using Exchange 2013, some of the end-users using outlook 2019 & outlook 365 and configured Exchange mail account. if they connected to the local network no issue working fine when they try to connect from out of network (outlook anywhere) its keeps showing updating address book (Outlook 2019 Office 365 stuck while updating address book). and we not able to receive the emails as well, once you close and open the outlook emails receiving

Please guide me on how to fix the issue.
Microsoft OfficeExchangeMicrosoft 365Outlook

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Ram Kumar Chellam

8/22/2022 - Mon
FOX

If your other outlook clients are not experiencing this issue your outlook 2019 clients may need updating.
Check your versions
ref link:  https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019

Manual update
ref link:  https://support.office.com/en-us/article/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5?ui=en-US&rs=en-US&ad=US

Another thing that can be tested.  While the user is still connected to the org.  Remove the current outlook profile and let a new one rebuild.  After all the email has pulled in, disconnect from the internal network and check to see if you still have the same issue.
Ram Kumar Chellam

ASKER
Checked and it's up to date still the same issue
FOX

Another thing that can be tested.  While the user is still connected to the org.  Remove the current outlook profile and let a new one rebuild.  After all the email has pulled in, disconnect from the internal network and check to see if you still have the same issue.
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rwheeler23
Udara Peiris

Hi Ram,

You should allow required ports from outside through the firewall.
Check and verify the communication by referring below,
https://docs.microsoft.com/en-us/exchange/network-ports-for-clients-and-mail-flow-in-exchange-2013-exchange-2013-help 
ASKER CERTIFIED SOLUTION
Ram Kumar Chellam

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Ram Kumar Chellam

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Please close this ticket