troubleshooting Question

My laptop does not recognize my "older" USB 3.0 Back-Up Drives (I have 2)

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m-coon asked on
Windows OSWindows 10Western Digital
10 Comments1 Solution75 ViewsLast Modified:
I have a windows 10 laptop that has not been backed up since I bought it 5 years ago. I went to back it up again using an older Western Digital 3.0 usb connected back-up drive (WD MyBook Drive). Anyway, my laptop now does not recognize either of the two backup drives I have. I saw one error message briefly that I think said something like "the last usb device you tried FAILED to work/connect...…. something like that". The drives do not show connected in anyway. I see no errors in the device manager. What could be wrong? I find it unlikely that both drives are broken. I do only have one cable and no way to test it except on these drives. I really suspect the computer or computer drivers as I have had other issues with this computer lately. I suspect it is infected which is why I am trying to get a backup of it now. Any help would be greatly appreciated!!!
ASKER CERTIFIED SOLUTION
m-coon

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