Avatar of ruhkus

asked on 

Fortinet firewall issues

I have an older Fortinet 60B set up at a remote location. Yesterday it decided to spontaneously reboot every hour or so, until finally the last reboot caused it to not come back online. A staff member is on his way there today, but I've already ordered a replacement. My figuring is that it's likely a hardware issue, and even if it's software/firmware, I didn't want to risk applying it remotely (assuming it does come back up).

That being said, I'm open to other suggestions how to remotely troubleshoot this firewall, but my primary question is as follows - I took a backup of the firewall but it's a very old firmware (4.0 I believe) as well as screenshots. I'm more of a GUI person, and from what I've read, there really isn't a way to import a backup to another firewall unless it's the same model (I'm getting a 60E). Any suggestions on what, if anything I can do while waiting for my shipment, to prepare the configuration ahead of time? Thanks.
Hardware FirewallsHardware

Avatar of undefined
Last Comment
Avatar of Paul Solovyovsky
Paul Solovyovsky
Flag of United States of America image

Check for power issues.  It may be a bad power whip/power strip. Are there any other devices on the same power location that are working fine?
Avatar of Qlemo
Flag of Germany image

Power supplies for FortiGates are known to be failing if getting old, so I agree to above that it is probably that issue here too.

Importing the backup should work. A few settings might fail and need adjustment, but you'll see that only after trying. There is nothing you can prepare in advance, AFAIK.
Avatar of ruhkus


Thanks for the help. By the time the manager got there, the firewall officially died, so we couldn't test. I got the new firewall, but wasn't successful with the backup import. Luckily I made enough notes and screenshots that I was able to get the new one up and running yesterday.
Avatar of ruhkus

Blurred text
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial

Hardware includes cell phones and other digital living devices, tablets, computers, servers, peripherals and components, printers and scanners, gaming consoles, networking hardware such as routers, hubs, switches and modems, storage devices and security equipment such as firewalls and other appliances.

Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews


IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo