troubleshooting Question

OLD HP Photosmart C6280 - can't install driver under newly upgraded Windows 10 home.

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j-pink asked on
Printers and ScannersWindows 10InstallationWindows OS
8 Comments1 Solution43 ViewsLast Modified:
The printer worked under Windows 7 for many years. When I recently upgraded (via download) the OS to Windows 10 home, the printer did not "go along for the ride". I tried downloading a driver from HP and, when that did not work, did all the steps in HPs lengthy "fix" suggestions. Nothing works. I get a fatal error. So I looked for a Windows driver. At first (see attachment 1) it appears that Windows recognizes the 6200 series. But in the next screen (attachment 2)  there are several photosmart drivers but not C6280. Should I use a different one such as Photosmart 5520 or 6520? Do you have another way around this?

I don't have a disk that came with the printer, nor any backup disks. Perhaps the windows update program stuck the old driver into a hiding place? I can't find it.

Finally, if II have to buy a new printer, I'd want to get one that uses the same ink supply because I have ink. It seems to me that only photosmarts use these cartridges. Can you recommend a source for photsmart printers if that's the way I have to go?

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