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Jason JohanknechtFlag for United States of America

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Programs fail to save e-mail password

New client called yesterday with a Dell XPS (I think like 8930).  Quickbooks 2017 would not save his e-mail password for sending out invoices any longer.  It worked fine until yesterday.  I have turned on scheduled reports (1 active report).  If you close QB, it will not retain the password.  The password does work when typed in.  I have deleted the e-mail in prefences and recreated.  He has upgraded to QB2020, and still no change.  Also during this time MS Mail (W10 app), which has his Yahoo and Gmail accounts, is randomly telling him the account is not working on one or the other, but never both.  You can retype the password and fix one and they both work.  However a short while later, the other account will be in error status.  I have found no adware, and will begin scanning for malware/virus.  The computer is running a valid Norton AV (have to double check if 360 or Security).  I have run SFC (Found and repaired corruption) and running CHKDSK /r now.  The programs are all on a Samsung nvme (Dell - Cannot use Magician with), and a data drive (Failed Seagate) which he has never used.  He wasn't aware of the second drive.  Upon trying to place anything on the Seagate, I was not able and SMART shows the drive as FAIL.  I do not have the machine physically (Remote session only).  I have another XPS system with file corruption problems (2TB Samsung nvme) that Dell, myself, and others have never been able to correct (nvme has never been replaced).  That system has no issue saving e-mail passwords in Outlook 2016, but possible similarity?  Intuit support has no known issue with this.
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David Johnson, CD
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I don’t know if this applies to your situation or not, but in the past I’ve had issues with email services that have two factor authentication turned on. If something that always used to work all of a sudden stopped working like you report, could it be that this was precipitated by turning on two factor authentication? If so then I believe that the fix is to search for the problem with the email service like Gmail, and there is a security option that you can turn on or off that fixes the problem. Alternatively, Gmail has procedure for creating an application-specific password that you can use instead of your regular Gmail password which bypasses two factor authentication. I assume that Yahoo! Mail has something similar.
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The Yahoo account is using an app password specific to Quickbooks.  2FA is not turned on.  The failed drive was a data drive that wasn't even being used.  Removing it did not fix the issue.  Any recommendations for testing SSD for problems?  SFC did fix corruption on the OS (SSD) drive.  That did not resolve the greater issue.
testing the ssd is best doen with the manufacturers tool, eg the intel toolbox for INtel SSD
; samsung magician, etc..
I did create a new user in an attempt to test what David is suggesting, but that user cannot even access the quickbooks company file due to file corruption.  QB File Doctor is unable to repair the file.  The file sits in a folder on the root of C:\Quickbooks.  It has all users read/write permissions.  Verifing the permissions on the new user was successful, but the new profile is not functioning on any software.  FYI, the company file for QB works fine still in the original profile.  Repeated attempts using the new profile continue to fail.  I feel like the SSD (Not the HDD Seagate that failed) is faulty as well.

Client is not going to repair this computer, and I will be installing a new PC.  I assume the password issue will not be a problem.