We have Windows 10 Pro and one user today started having a weird issue with Snip, the screen capture build into Windows. When she pastes the Snip into Outlook or Word, it is a blank box. Before pasting, the screen capture looks normal in the Snip window, but when she pastes, it is a white box with nothing showing. I tried several things to fix this, nothing worked.
So, I decided to install a different screen capture, "TechSmith Capture" and guess what? It does the exact same thing, so now I am thinking it is not the screen capture, but something else is causing this. To further clarify, the Snip or the TechSmith Capture, both look fine when viewing the screen capture in their window. And, we can "save" the image to the desktop and open it and we can also "attach" it and it looks fine like that, but pasting it is the problem. It pastes as a blank box into Outlook or into Word.
What should I look at to fix this? Until today her machine would paste the Snip into Outlook and it looked normal.