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First what is your definition of IT service. A managed Service Provider (MSP) is one form of IT Service.&nbsp;
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David, excellence question. I define IT and information technology.
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you did not provide what definition you are using.
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What are some ideas for providing quality IT Service, other than ITIL?
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What are some ideas for providing quality IT Service, other than ITIL?

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.