We help IT Professionals succeed at work.

Outlook suddenly autoconfigures as an Activesync account

Alasdairb
Alasdairb asked
on
12 Views
Last Modified: 2020-05-07
Hello, my client has an Outlook.com email address which has been working fine for a few years. Yesterday Outlook started prompting for a password when he started outlook - it was a Microsoft popup box asking for the password associated with his xyz@outlook.com email address, and it won't accept it. Keeps popping up immediately after the password has been entered, again and again.

If he closes the box without entering a password he can get into outlook but of course can't get new mails.

It is Outlook 2016 Std MSI
Activesync-email.rtf
I deleted the profile and recreated it using the standard auto-config wizard - full name, email address and password. He gets the prompt again and again, no way forward. So close the box and strangely enough the wizard finishes - 3 green ticks, all appears good (How? without specifying a password?).

Anyway, start outlook and it creates the folder list with his own additions but only one email.

"Reconnect Outlook2016/Outlook 2013 to Outlook.com to resume email access"

Checking the account type it shows Exchange Activesync. Not Exchange.

I didn't think this was possible, Microsoft abandoned Outlook / Activesync in 2017.

Does anyone have any ideas? I'm stumped.

Thanks in advance.
Comment
Watch Question

Active Directory/Exchange Engineer
CERTIFIED EXPERT
Top Expert 2015
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.