Citrix XenApp 6.5 Server License acquisition error (500). Event ID 9017.
Citrix XenApp 6.5 Server License acquisition error (500). Event ID 9017.
Citrix XenApp 6.5 workload server unable to access Server through RDP. Post "Citrix XenApp 6.5 Server License acquisition error (500)" popup, RDP is closing.
Please find attached screen shot and suggest the troubleshoot steps.
Error-License.jpg
Citrix XenApp 6.5 workload server unable to access Server through RDP. Post "Citrix XenApp 6.5 Server License acquisition error (500)" popup, RDP is closing.
Please find attached screen shot and suggest the troubleshoot steps.
Error-License.jpg
Last Comment
ASKER
Hi Carl Webster , Thanks for your prompt response.
We have total 10 servers in Farm. This issue occurred to only one server. Rest 9 Servers are working fine.
We have total 10 servers in Farm. This issue occurred to only one server. Rest 9 Servers are working fine.
Did you restart the problem server to see if that cleared the issue?
ASKER
Ya server restarted, Still same issue.
And you can't call Citrix for either license support or product support.
Were the servers built from a master image or individually built?
Were the servers built from a master image or individually built?
ASKER
These are Individual Build. Not from Master Image. We are using VMware Templates to build VMs.
I would make sure the registry entry for the license server is correct.
ASKER
Could you please share the Registry Path?
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What did you find?
ASKER
Updated my Licence server details in Registry and rebooted the server. Now it's working fine.
Was the wrong license server name or port in the registry before you made the change?
ASKER
license server name
Good to know for anyone else who may see your issue in the future.
Citrix
Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.
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Error: 500 License Acquisition