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exchange online mobile device quarantine status cannot be changed

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Last Modified: 2020-05-13
we have a new office 365 environment which seems to be working OK for all users and all accounts.

We have just connected our first iPhone to collect email, and keep getting an email from exchange online saying our email is blocked.

On looking at the users individual details, (in Exchange Online Admin Centre) I can see that the mobile device is quarantined. I have tried to grant access by selecting the allow option, and I see the status - access granted - pending. On saving and going back in to look, we see that the status remained at quarantined.

Can anyone advise how we can provide access for this device?

Any advice much appreciated.

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