<div>
Do you perhaps have Office 365 MDM or Intune configured/in play here? Have you tried with other devices, are you seeing the same? If it's only this device, I'd recommend removing the device association completely (Remove-MobileDevice or the delete button above) and trying again. This should take care of any &quot;funny business&quot; with the device, for example is someone tried to wipe it previously.
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nigelbeatson

<div>
i have already removed the association with delete button, but it has not helped. we have not yet tried a second device, but will do so tomorrow and let you know. i dont know what mdm or intune is, but as it is a fresh install and all that we have done is added the users, connected the clients, restored data and connected one mobile device, i would presume that we do not. <br />
<br />
will let you know how it goes with a second device.<br />
<br />
many thanks
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<div>
i have added another mobile device and exactly the same thing has happened. <br />
<br />
i find that when we put the outlook app on the apple devices it works fine. <br />
<br />
i can see the outlook device is allowed, but the ios device is quarantined, and allowing it does not resolve matters.<br />
<br />
any advice appreciated.<br />
<br />
regards<br />
nigel
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<div>
Which again begs the question, do you have Intune or any other MDM solution configured? What does Get-MobileDevice show?<br />
<br />

<pre><code class="code-1 nolinks" id="code-20-43085025-1"><span>Get-MobileDevice | select Name,DeviceAccess*</span>
</code></pre>
</div>


<div>
thankyou for your reply. we have not yet configured powershell. i will do so and confirm the info requested.<br />
<br />
are these components active by default as we have not configured them. <br />
<br />
will get the info and let you know.<br />
<br />
regards<br />
nigel
</div>


<div>
i am having trouble authenticating in powershell.<br />
<br />
i can run the $UserCredentials = Get-Credential but when we run $Session = New-PSSession etc we get an error that access is denied.<br />
<br />
i note that dual authentication is actually active and cannot connect to our admin portal without a text pin code.<br />
<br />
i have checked the user details for for our admin account for multi-factor authentication i see it is disabled, so i dont understand why a pin code is sent to my mobile each time we login??<br />
<br />
i am wondering whether it is related to this, that we cannot authenticate to powershell and cannot get the apple devices to connect to exchange online (only by the outlook app).<br />
<br />
how can i disable the pin security for our admin account to test this, as the settings say it is disabled??<br />
<br />
any advice much appreciated.<br />
<br />
regards<br />
nigel
</div>


<div>
That's probably because of the security defaults feature: <a href="https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/concept-fundamentals-security-defaults" rel="ugc">https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/concept-fundamentals-security-defaults</a><br />
It's not recommended to disable it, but that's of course up to you.<br />
<br />
As for PowerShell, use the V2 module and the method outlined here (with MFA enabled!): <a href="https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/exchange-online-powershell-v2/exchange-online-powershell-v2?view=exchange-ps#connect-to-exchange-online-using-the-exo-v2-module" rel="ugc">https://docs.microsoft.com/en-us/powershell/exchange/exchange-online/exchange-online-powershell-v2/exchange-online-powershell-v2?view=exchange-ps#connect-to-exchange-online-using-the-exo-v2-module</a>
</div>


<div>
many thanks, that was a great help! <br><br>I managed to get connected with powershell and produced the information you requested, as follows :-<br><br><a href="https://filedb.experts-exchange.com/incoming/2020/05_w20/1455843/mobilepshell.jpg" rel="ugc"><img class="fr-fic fr-dib" src="https://filedb.experts-exchange.com/incoming/2020/05_w20/1455843/mobilepshell.jpg"></a>
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mobilepshell.jpg

<div>
I see the 2 devices that we tried to connect as quarantined, but what do I need to do to release them?<br><br>Many thanks.
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<div>
<div class="content wysiwyg-content">
we have a new office 365 environment which seems to be working OK for all users and all accounts.<br />
<br />
We have just connected our first iPhone to collect email, and keep getting an email from exchange online saying our email is blocked.<br />
<br />
On looking at the users individual details, (in Exchange Online Admin Centre) I can see that the mobile device is quarantined. I have tried to grant access by selecting the allow option, and I see the status - access granted - pending. On saving and going back in to look, we see that the status remained at quarantined.<br />
<br />
Can anyone advise how we can provide access for this device?<br />
<br />
Any advice much appreciated.<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2020/05_w20/1454658/mobile.jpg" target="_blank" title="screenshot of settings (99 KB)"><img alt="screenshot of settings" class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2020/05_w20/800_1454658/mobile.jpg" /></a>
</div>
</div>


mobile.jpg

we have a new office 365 environment which seems to be working OK for all users and all accounts.

We have just connected our first iPhone to collect email, and keep getting an email from exchange online saying our email is blocked.

On looking at the users individual details, (in Exchange Online Admin Centre) I can see that the mobile device is quarantined. I have tried to grant access by selecting the allow option, and I see the status - access granted - pending. On saving and going back in to look, we see that the status remained at quarantined.

Can anyone advise how we can provide access for this device?

Any advice much appreciated.



exchange online mobile device quarantine status cannot be changed

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

The iPhone is a smartphone made by Apple Inc. It and the iPad, along with several other mobile devices from Apple, run on the iOS operating system, which has its own topic, as does the iPad for device-specific questions. Native iOS applications are written in Objective-C or in Swift using the Cocoa Touch frameworks or HTML5 compiled with the help of a package manager such as Adobe PhoneGap; a common IDE is Xcode.

iPhone

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.