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DanFlag for United States of America asked on

Printer spool error

Hi, I have a client that at her home office has a Widows 10 home computer and an HP Office Jet 8700 or so.

So when she prints to it via WiFi to a IP port, not WSD, it prints, but then Windows shows it as failed to print in the spooler box, she has to delete it from there to print again.

I have tried deleting and adding the printer again and even restart the spooler service.

Help, and thanks all.
Printers and ScannersWindows OS

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Dan

8/22/2022 - Mon
arnold

Double check what the error is reported on the printer?
Which driver is loaded HP a universal driver?
Harjit Dhaliwal

Is she printing PDF files via Edge browser or image files via the default image viewer app in Windows 10? 
ASKER CERTIFIED SOLUTION
hdhondt

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Udara Peiris

Hi Dan,

I think it's better if you could install latest Windows patches and latest printer driver/software(which match with that printer.)
Then check the status.

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rwheeler23
ASKER
Dan

Thanks all
 
No error on the printer and yes it’s HP’s
 
Harjit, its even if I do a test print.
 
HDHondt, no I didn’t do that Ill try that.
 
I did do all the Windows updates.
Udara Peiris

Hi Dave,
Did you try it by changing Print Spooler service recovery option(set it to restart the service) ?

ASKER
Dan

Udara, I didn't but I watched the service and it didnt fail.
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Udara Peiris

Hi Dan,
Happy to hear that.
ASKER
Dan

Thanks all sorry on the lag, that worked