Avatar of Dan
DanFlag for United States of America asked on

Printer spool error

Hi, I have a client that at her home office has a Widows 10 home computer and an HP Office Jet 8700 or so.

So when she prints to it via WiFi to a IP port, not WSD, it prints, but then Windows shows it as failed to print in the spooler box, she has to delete it from there to print again.

I have tried deleting and adding the printer again and even restart the spooler service.

Help, and thanks all.
Printers and ScannersWindows OS

Avatar of undefined
Last Comment

8/22/2022 - Mon

Double check what the error is reported on the printer?
Which driver is loaded HP a universal driver?
Harjit Dhaliwal

Is she printing PDF files via Edge browser or image files via the default image viewer app in Windows 10? 

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Udara Peiris

Hi Dan,

I think it's better if you could install latest Windows patches and latest printer driver/software(which match with that printer.)
Then check the status.

This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.

Thanks all
No error on the printer and yes it’s HP’s
Harjit, its even if I do a test print.
HDHondt, no I didn’t do that Ill try that.
I did do all the Windows updates.
Udara Peiris

Hi Dave,
Did you try it by changing Print Spooler service recovery option(set it to restart the service) ?


Udara, I didn't but I watched the service and it didnt fail.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Udara Peiris

Hi Dan,
Happy to hear that.

Thanks all sorry on the lag, that worked