Avatar of Alan Kriegsfeld
Alan Kriegsfeld

asked on 

Outlook 2016 or 2019 search not working with Exchange Server 2019

I am running an Exchange 2019 server. My Clients are Outlook 2019 running on Windows 10. It seems the search function is no longer working property. The search function works fine if using Outlook 2013. However using Outlook 2016 or 2019 .Gives the following error : "We're  having trouble fetching results from the server"

If Cached mode in Outlook is turned off the search works better in the mail boxes but not like it does in Outlook 2013.
Also the public folder search does not work properly at all in either mode.

Please advise
ExchangeOutlookWindows OS

Avatar of undefined
Last Comment
M A
Avatar of M A
M A
Flag of United States of America image

Hi Alan,
What is the CU# on the server?
Latest CU fixed this if this is only issue with 2016/2019 outlook versions.
https://docs.microsoft.com/en-us/exchange/new-features/build-numbers-and-release-dates?view=exchserver-2019
Avatar of Alan Kriegsfeld
Alan Kriegsfeld

ASKER

Server was at CU3. Updated to CU5. Problem is still there. Still looking for a solution.
ASKER CERTIFIED SOLUTION
Avatar of M A
M A
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of Alan Kriegsfeld

ASKER

Are these commands for the workstation Outlook is running on or the Exchange Server itself
Avatar of M A
M A
Flag of United States of America image

You have to run in Exchange server.
Exchange
Exchange

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

213K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo