We help IT Professionals succeed at work.

Allow Sync Of More Than "The Last Month" from Exchange 2016 to Windows 10 Mail App?

Shane Brown
Shane Brown asked
Last Modified: 2020-05-15
I'm trying to get a remote user setup with emails from exchange. He is outside our normal ecosystem and just using the Windows 10 Mail app to connect to Exchange 2016.

It's all up and running fine, however it is only syncing emails from the last month. When looking in the Sync Options, under "Download email from" the longest option is "the last month", however other gmail/hotmail accounts have an option for "any time"?

Any ideas on how to get the "any time" option within the Mail app?
Watch Question

Distinguished Expert 2019
This one is on us!
(Get your first solution completely free - no credit card required)


Thanks. I didn't think it was possible, but thought I would double check.

Unfortunately, this user (who is a family friend of a director) doesn't "want" to use the web app... Everyone else is happy to use the web app.
Just wanted to make sure I was correct in what I was saying to them.
Distinguished Expert 2019

The arguments are on your side, since OWA has much more options/functions compared to the windows mail app.
I cannot confirm that 1 month is the most you can get, but again, the mail app is very limited in functionality and not highly configurable, not meant for this.


Can't even persuade him to use Outlook! He'll just have to either use Mail and not have all the emails, or use OWA and stop being awkward :)

Thanks for your clarification.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.