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Finding My Synology Mystery

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Last Modified: 2020-05-17
I posted this problem previously without success but I'm determined to resolve it so I'm trying again!

My Synology Assistant app can no longer find my Synology Network drive. It returns a message it is not connected to the network even though I know it is. The reason I know it is is because for 1, all the shared drives my laptop are mapped to still function and 2, I can ping it from my laptop.

Synology Web Assistant (http://find.synology.com), a product produced by Synology for the very purpose of locating NAS devices on the network, cannot detect the device from my laptop either or even a 2nd Windows computer I tried but here's the crazy thing that's keeping me in the game: Using Synology Web Assistant from either my iPhone 10 or iPad Pro finds it almost immediately.

The NAS device and my laptop are both CAT 5 hard wired. My apple devices are obviously WIFI.

And yes, I've disabled all Firewall protection!

Help!
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Bill PrewTest your restores, not your backups...
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Commented:
Did you have any luck on the Synology User Forum?

Also, one other thought, if you check the following on the computer, is the network you are using in "private" or "public" mode?

  1. open "Windows Settings"
  2. select "Network & Internet"
  3. from "Status" tab, click on "Change connection properties"
  4. is "Private" or "Public" selected?


»bp
Bill PrewTest your restores, not your backups...
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Expert of the Year 2019
Top Expert 2016

Commented:
Also, FWIW, http://find.synology.com/ can't find my Synology devices from my Windows 10 Desktop either, while at the exact same time on that machine the Assistant can...
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»bp

Author

Commented:
It's set as Private
Bill PrewTest your restores, not your backups...
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Commented:
Okay, "Private" is typically what we would want in the home.

»bp
Test your restores, not your backups...
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Commented:
This one is on us!
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Commented:
Good call!! That works. Took me a while to figure out what I named my NAS but it takes me right in.

Thank you so much
Bill PrewTest your restores, not your backups...
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Expert of the Year 2019
Top Expert 2016

Commented:
Great, glad that was helpful.

Not trying to be rude, but are you sure the IP address you were using before was the actual IP address of the device?  If your router does dynamic assigning of IP addresses then it could change periodically.  Unless you have set up a reserved address for the NAS in the router, so it always gets the same IP?


»bp

Author

Commented:
Yes, I'm positive I was using the correct Ip. I agree it doesn't make much sense but ...

One of the reasons I know it's correct is my laptop is connected to the synology drive i.e. video (\\192.168.1.22) from Windows Explorer
Bill PrewTest your restores, not your backups...
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Expert of the Year 2019
Top Expert 2016

Commented:
Okay, understand.

»bp

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