troubleshooting Question

Finding My Synology Mystery

Avatar of SpaceCoastLife
SpaceCoastLife asked on
NetworkingWindows OSiPhone
9 Comments1 Solution60 ViewsLast Modified:
I posted this problem previously without success but I'm determined to resolve it so I'm trying again!

My Synology Assistant app can no longer find my Synology Network drive. It returns a message it is not connected to the network even though I know it is. The reason I know it is is because for 1, all the shared drives my laptop are mapped to still function and 2, I can ping it from my laptop.

Synology Web Assistant (, a product produced by Synology for the very purpose of locating NAS devices on the network, cannot detect the device from my laptop either or even a 2nd Windows computer I tried but here's the crazy thing that's keeping me in the game: Using Synology Web Assistant from either my iPhone 10 or iPad Pro finds it almost immediately.

The NAS device and my laptop are both CAT 5 hard wired. My apple devices are obviously WIFI.

And yes, I've disabled all Firewall protection!

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