We help IT Professionals succeed at work.
Get Started

Macrium Reflect Backup won't restore all the folders and files

Last Modified: 2020-10-07
I created a backup of files and folders with Macrium Reflect on an external USB Drive from an unbootable Samsung SSD installed in an old hp-8-1210 running Windows 10 home. It gave no errors and said "Backup completed successfully."  I verified the backup.  I then restored the hp8-1210 with an image created from windows and now it is restored to January 12, 2020.

I tried restoring the backup created with Macrium (465GB) to another external USB. It only restored 149 GB and many folders are missing entirely.

When I mount the Macrium Reflect backup file in Windows Explorer, it only sees the files it restored. If I try to restore a smaller (5 GB) folder, it goes through the motions with a progress bar going for 2.5 minutes and says "Restore completed successfully" but no files are actually restored.

Macrium's support was not able to help and said they have to send the problem to their UK HQ.  I clearly have 465 GB of data and only a third of it is being restored or accessible.

Is there any trick to this? Is there any other software that can look inside the backup and see those files?
Watch Question
Distinguished Expert 2019
This problem has been solved!
Unlock 1 Answer and 2 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE