Michael Murphy

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Yes, look at teamviewer<br>You can direct the family member to run rather than install the application at which point they will need to provide their ID and password for you to connect to for that session,
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The More I know, the more I don't know

David Johnson, CD

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the assistance needs to have the two on the same network. It is likely that they asker and the family member they wish to help are not within range of each other.
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Quick Assist is designed to connect from anywhere in the world. It is not domain or same network based. It uses Microsoft as the broker. More info here.<br><a href="https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/" rel="ugc">https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/</a>&nbsp;
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will try these in the next day or two and report back.
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The built-in Quick Assist tool is the new and modern version of Remote Assistance.&nbsp;
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Is it possible to do this if one has not got Windows 10 Pro, but Windows 10 Home Edition?
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Is it possible to do this if one has not got Windows 10 Pro, but Windows 10 Home Edition?

Gaining Remote Control to fix a family member's laptop?

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.