Avatar of blue92lx
blue92lx

asked on 

Can't get rid of Chrome "the selected printer is not available or not installed correctly" printing error at multiple locations

Hey Everyone,

We have a client that is having a weird printing issue I'm hoping someone here has fixed before.  They have three locations with the same Sharp printers and random computers at each location have started giving the error "the selected printer is not available or not installed correctly" when trying to print.  It works normally in all other browsers and local programs, she reinstalls Chrome and it works again.  Sometimes it comes back and she reinstalls chrome again and it works, sometimes it stays away.  Completely random.  Drivers have been updated, etc.  Not finding anything on google except to try Ctrl+Alt+P which just pops up the same error message.  Default extensions are in the browser, only ABP and Adobe Reader which shouldn't block printing, we've disabled all extensions anyway and it still didn't print.  

Any help would be great!
Printers and ScannersGoogleChromeWeb Browsers

Avatar of undefined
Last Comment
blue92lx
Avatar of Harjit Dhaliwal
Harjit Dhaliwal
Flag of United States of America image

Ctrl+Shift+P
Try that and see if it works.
Avatar of Hello There
Hello There

Don't reinstall Google Chrome. Next time remove the printer and add it back and see if it helps.
Avatar of blue92lx
blue92lx

ASKER

Neither of those work, we've tried them.  Chrome seems to have issues with printing more than others, just weird that it's only this client having the issue now and random computers at all three sites.
Avatar of Hello There
Hello There

How did you reinstall Chrome? I would do it again. But this time, after you uninstall it, delete all related folders in C:\Users\username\AppData\Local\Google . Then install it back.
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

What is the OS?
ASKER CERTIFIED SOLUTION
Avatar of blue92lx
blue92lx

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Web Browsers
Web Browsers

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.

42K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo