Search Function in Outlook stopped working
We have an Onsite Exchange 2016 server and until a few days ago everyone was able to search for emails fine in Outlook. Now everyone can not.
On the local PC's we have tried re-creating the profile- rebuilding the index and repairing the profile through scan now and profiler re-builder command, restarting the services on the server, and on the PC. repairing office twice but nothing is allowing the user to search the current folder or mailbox. We have also tried updating office to the latest version and checking for any updates in windows updates but everything is up to date
Interestingly if we turn off "Use Cached Exchange Mode to download email to an Outlook Data File" then they can search without issues, but this is a workaround not a fix.
Any help would be greatly appreciated
On the local PC's we have tried re-creating the profile- rebuilding the index and repairing the profile through scan now and profiler re-builder command, restarting the services on the server, and on the PC. repairing office twice but nothing is allowing the user to search the current folder or mailbox. We have also tried updating office to the latest version and checking for any updates in windows updates but everything is up to date
Interestingly if we turn off "Use Cached Exchange Mode to download email to an Outlook Data File" then they can search without issues, but this is a workaround not a fix.
Any help would be greatly appreciated
Last Comment
SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Thanks everyone for your replies. Updating the Registry has solved the issue for us.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Search -> create a new DWORD "DisableServerAssistedSearch" and set the value to "1"
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Search -> create a new DWORD "DisableServerAssistedSearch" and set the value to "1"
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
213K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
TRUSTED BY
ref link: https://www.makeuseof.com/tag/outlook-search-not-working/