troubleshooting Question

Windows 10 gaming laptop Blue Screen of Death minidump analysis request

Avatar of Sam Slaughter
Sam SlaughterFlag for United States of America asked on
Windows 10Windows OS
3 Comments1 Solution31 ViewsLast Modified:
Greetings wise wizards of EE:

I'm helping a friend with his son's gaming laptop... the manufacturer eludes me... with an intel i7 processor and 16 GB of RAM... I gave his machine a tune-up, and discovered two instances of malware which I removed via Malwarebytes. All seemed well.

A few days ago his rebellious son reported that the dreaded Blue Screen of Death appeared on his machine, a few days after I returned his machine. The son reported it happened while trying to download and install a new game.

I coaxed them to send me the minidump files that were recorded, and are attached to this inquiry... I now request an analysis of the minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the problem directly.

My many thanks in advance,

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