troubleshooting Question
Windows 10 gaming laptop Blue Screen of Death minidump analysis request
Sam Slaughter
asked on
asked on
Greetings wise wizards of EE:
I'm helping a friend with his son's gaming laptop... the manufacturer eludes me... with an intel i7 processor and 16 GB of RAM... I gave his machine a tune-up, and discovered two instances of malware which I removed via Malwarebytes. All seemed well.
A few days ago his rebellious son reported that the dreaded Blue Screen of Death appeared on his machine, a few days after I returned his machine. The son reported it happened while trying to download and install a new game.
I coaxed them to send me the minidump files that were recorded, and are attached to this inquiry... I now request an analysis of the minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
052620-34546-01.dmp
052520-10296-01.dmp
052620-34546-01.dmp
I'm helping a friend with his son's gaming laptop... the manufacturer eludes me... with an intel i7 processor and 16 GB of RAM... I gave his machine a tune-up, and discovered two instances of malware which I removed via Malwarebytes. All seemed well.
A few days ago his rebellious son reported that the dreaded Blue Screen of Death appeared on his machine, a few days after I returned his machine. The son reported it happened while trying to download and install a new game.
I coaxed them to send me the minidump files that were recorded, and are attached to this inquiry... I now request an analysis of the minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
052620-34546-01.dmp
052520-10296-01.dmp
052620-34546-01.dmp
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