asked on Windows 10 gaming laptop Blue Screen of Death minidump analysis request
Greetings wise wizards of EE:
I'm helping a friend with his son's gaming laptop... the manufacturer eludes me... with an intel i7 processor and 16 GB of RAM... I gave his machine a tune-up, and discovered two instances of malware which I removed via Malwarebytes. All seemed well.
A few days ago his rebellious son reported that the dreaded Blue Screen of Death appeared on his machine, a few days after I returned his machine. The son reported it happened while trying to download and install a new game.
I coaxed them to send me the minidump files that were recorded, and are attached to this inquiry... I now request an analysis of the minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
052620-34546-01.dmp
052520-10296-01.dmp
052620-34546-01.dmp
I'm helping a friend with his son's gaming laptop... the manufacturer eludes me... with an intel i7 processor and 16 GB of RAM... I gave his machine a tune-up, and discovered two instances of malware which I removed via Malwarebytes. All seemed well.
A few days ago his rebellious son reported that the dreaded Blue Screen of Death appeared on his machine, a few days after I returned his machine. The son reported it happened while trying to download and install a new game.
I coaxed them to send me the minidump files that were recorded, and are attached to this inquiry... I now request an analysis of the minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the problem directly.
My many thanks in advance,
Zovoth
052620-34546-01.dmp
052520-10296-01.dmp
052620-34546-01.dmp
Windows 10Windows OS
Last Comment
Sam Slaughter
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Greetings Kimputer & Nobus:
Many thanks for your rapid & helpful replies... it makes perfect sense, as I just installed a new module from Crucial... perhaps it was a troubled module out of the box.
Thanks for cutting to the chase to provide the solution. May the wind be at your back and take care,
Zovoth
Many thanks for your rapid & helpful replies... it makes perfect sense, as I just installed a new module from Crucial... perhaps it was a troubled module out of the box.
Thanks for cutting to the chase to provide the solution. May the wind be at your back and take care,
Zovoth
he can test with one stick at the time, if he has 2 installed