I have 14 users out 151 that can't access a particular application via a Citrix v6 desktop, LDAP authentication. I have ascertained it's not a network issue as I can log into the application from all allowed network touchpoints in the organization. I can even log the application via the user's laptops that are having trouble connecting with their own username using my username, we both have the same GPO applied as well. I have tried recreating the user's login on the application end no fix. How to troubleshoot this issue is it an OU problem, where do I begin?
The application message states although of very little use: Cannot connect to the DB please ensure your client configurations settings are correct and not being blocked by a firewall.
Any assistance is welcome.