Why are emails imported as IMAP not appearing in O365 account on iPhone
Hi All,
I have a client who I migrated to O365. They were previously using an email account provided by Spectrum/Road Runner that was set up on their PC in the Outlook desktop app as IMAP.
I exported the Road Runner emails into a PST file. I then set up a new custom domain and email in O365 then added the O365 email account (using a new Outlook Profile) to Outlook desktop. I then imported the Road Runner PST file into the new account.
On the Outlook desktop app, I can see all the emails and email folders that were imported into the new account. When I check my client's iPhone (which I also set up the new O365 account) I do not see any of the imported emails or folders.
Can someone assist with fixing that?
I have a client who I migrated to O365. They were previously using an email account provided by Spectrum/Road Runner that was set up on their PC in the Outlook desktop app as IMAP.
I exported the Road Runner emails into a PST file. I then set up a new custom domain and email in O365 then added the O365 email account (using a new Outlook Profile) to Outlook desktop. I then imported the Road Runner PST file into the new account.
On the Outlook desktop app, I can see all the emails and email folders that were imported into the new account. When I check my client's iPhone (which I also set up the new O365 account) I do not see any of the imported emails or folders.
Can someone assist with fixing that?
FOX
Is the user using Outlook for IOS, and if so, the latest version?
ASKER
On the iPhone, Apple Mail
Test with Outlook for IOS, once installed checked both focused inbox and other
ASKER
Gotcha. I'll update early next week
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Jackie is spot on.
The first step is to make sure you can go to office.com and open up outlook online. You should see the emails there. If not, then you will not see anything in the ios app.
Once the everything is synced and you can see it in outlook.office.com, next thing is to download outlook in the app store.
One thing I find that can confuse people is when you sign in to anything Microsoft365, you are asked if it is personal or business/education. Often times people just click without looking and end up clicking on personal. This will prevent you from viewing the 'business' side of things.
The first step is to make sure you can go to office.com and open up outlook online. You should see the emails there. If not, then you will not see anything in the ios app.
Once the everything is synced and you can see it in outlook.office.com, next thing is to download outlook in the app store.
One thing I find that can confuse people is when you sign in to anything Microsoft365, you are asked if it is personal or business/education. Often times people just click without looking and end up clicking on personal. This will prevent you from viewing the 'business' side of things.
ASKER
I can log into my clients O365 OWA and see the IMAP folders and emails that were imported
You can go to https://outlook.office.com/mail/inbox and view the mail?
That is a good start.
I suggest removing any account information from the apple device. Do not use apple mail, use outlook for ios.
That is a good start.
I suggest removing any account information from the apple device. Do not use apple mail, use outlook for ios.
If you go to https://outlook.office.com/mail/inbox and at the top, click on the gear for settings and search Manage Mobile Device, you will get a link that will include a QR code for your phone to scan. That may speed things up.
ASKER
I'll give that a shot tomorrow when I contact my client
I think you may attached pst file instead of importing.
If that so, you need to import pst mails to O365 mailbox.
Already you have imported, it will be take some time to sync.
Following guidance may be helpful regarding Import PST file into Office 365.
https://lazyadmin.nl/office-365/import-pst-file-into-office-365/
If that so, you need to import pst mails to O365 mailbox.
Already you have imported, it will be take some time to sync.
Following guidance may be helpful regarding Import PST file into Office 365.
https://lazyadmin.nl/office-365/import-pst-file-into-office-365/
ASKER
@Udara
I didn't mount the PST I imported it and there has been ample time for it to sync
*If I mounted the PST the contents would not show up in the OWA.
I didn't mount the PST I imported it and there has been ample time for it to sync
*If I mounted the PST the contents would not show up in the OWA.
ASKER
My client installed Outlook for iOS on his iPhone but does not see the previously imported emails. I will try installing the Outlook Mobile App on my phone and see if I get the same result and will update.
It may be that Jackie Mann has the solution: https://docs.microsoft.com/en-us/microsoft-365/compliance/importing-pst-files-to-office-365, but man what a process....
It may be that Jackie Mann has the solution: https://docs.microsoft.com/en-us/microsoft-365/compliance/importing-pst-files-to-office-365, but man what a process....
Hold off on the app.
If you go to office.com and log in, do you see the mail there? Once you have that solved, you can then make sure he is logging into the app with the correct credentials.
The easiest route may be to just log in to office.com, go to outlook and import the mail from there.
If you go to office.com and log in, do you see the mail there? Once you have that solved, you can then make sure he is logging into the app with the correct credentials.
The easiest route may be to just log in to office.com, go to outlook and import the mail from there.
ASKER
@Fell
So there is a PST import mechanism at office.com (for O365 email accounts hosted at Microsoft)?
So there is a PST import mechanism at office.com (for O365 email accounts hosted at Microsoft)?
Office.com > Admin Center > Exchange > Recipients > Select Recipient > Migration
The best practice is to use PST migration tool from Microsoft.
ASKER
So:
>Using the Outlook app (on iOS and Android) and setting up my client's email account does not show the imported Folders/Emails.
>I confirmed that when I log into OWA, the imported Folders/Emails are there. They are listed under 'Folders' in the left hand margin
>Using the Outlook app (on iOS and Android) and setting up my client's email account does not show the imported Folders/Emails.
>I confirmed that when I log into OWA, the imported Folders/Emails are there. They are listed under 'Folders' in the left hand margin
Verify if ActiveSync is enabled on this mailbox
Open powershell in o365 and run the following command
Get-CasMailbox "emailaddressoftheuser" | Select ActiveSyncEnabled
Open powershell in o365 and run the following command
Get-CasMailbox "emailaddressoftheuser" | Select ActiveSyncEnabled
To confirm, if you/client go to office.com using private browsing where you are forced to log in, then log in and at the prompt for Personal or Business/Education, you have selected the appropriate item. If you have a business account with Microsoft35, you can still use the "Personal" but you will not have access to those items for business and vice versa.
Then,using the outlook app on the iphone, you have also logged in to the Microsoft account and selected the same personal or business?
Using a different username or same username and selecting personal and not business (or the other way around) seem like the only reason they would not sync.
https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234
Then,using the outlook app on the iphone, you have also logged in to the Microsoft account and selected the same personal or business?
Using a different username or same username and selecting personal and not business (or the other way around) seem like the only reason they would not sync.
https://support.office.com/en-us/article/set-up-email-in-outlook-for-ios-mobile-app-b2de2161-cc1d-49ef-9ef9-81acd1c8e234
ASKER
I appreciate everyone's patience. I am a field tech and spend about 10-12 hours a day on-site troubleshooting other tech issues.
@Fox
Confirmed Exchange ActiveSync is active
@Scott Fell
Your path:
Office.com > Admin Center > Exchange > Recipients > Select Recipient > Migration
Using the Migration Wizard you mentioned, will this duplicate the imported email folders/emails?
@Fox
Confirmed Exchange ActiveSync is active
@Scott Fell
Your path:
Office.com > Admin Center > Exchange > Recipients > Select Recipient > Migration
Using the Migration Wizard you mentioned, will this duplicate the imported email folders/emails?
Using the Migration Wizard you mentioned, will this duplicate the imported email folders/emails?
I believe so. I have been stuck like this in the past and just wiped the account after making sure I have the original emails as a back up either in a pst file or the old email server.
I know it sounds counter intuitive to start over instead of trying to fix something, but this is what works. MS365 has different ways to get tripped up and starting over has just worked.
However, I wouldn't suggest doing this in your case and the reason is you mentioned that you can go to office.com, then click on outlook to view outlook online and view the same emails that are also on the outlook desktop app. That means everything is working.
So the next step I would take is what Fox mentioned here https://www.experts-exchange.com/questions/29184604/Why-are-emails-imported-as-IMAP-not-appearing-in-O365-account-on-iPhone.html#a43101359 .
Ditch apple mail and install outlook app. I had a similar issue with an ios user and that worked.
ASKER
I'm thinking I can:
1) Backup the account to a local PST
2) I can isolate the uploaded PST email and delete it
3) Run the Migration Wizard - I still have access to the original PST file that contained the old ISP Folders/Emails
1) Backup the account to a local PST
2) I can isolate the uploaded PST email and delete it
3) Run the Migration Wizard - I still have access to the original PST file that contained the old ISP Folders/Emails