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Printers not printing USB

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Last Modified: 2020-06-25
HP Deskjet pro 111 is having issues printing via local USB port.
I did the following:
Deleted drivers.
deleted USB ports
which they re-installed.
when I check the spooling it works ok you can see it spooling but the job just dissappears.
I am using adobe PDF to print the maps, but all of a sudden from 2 days ago it stopped working.

The sane issue happenned to a customer at the same time... but the other customer is running a brother printer.

both running windows 10 any help will be mostly appreciated.
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Distinguished Expert 2019

Commented:
Hi - does it print text, or word docs ok or not?
i would start by uninstalling the printer software completely - then re-install it 

Author

Commented:
i tried unistalling the driver and re-installing it but no luck, nothing prints off it.

is there a way to initialize print spooler?
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Commented:
KimputerIT Manager
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Commented:
Also, did it happen EXACTLY AFTER the June 2020 Windows updates? If so, uninstall those. You're still lucky though, many others had BSOD (non booting systems), requiring IT techs to solve it.

Author

Commented:
i think it could be, it happenned last week. do you know the update which to remove
IT Manager
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Author

Commented:
thank you i will try in monday at clients

Author

Commented:
That worked I uninstalled the update KB4560960 and the printers came back.

thank you
KimputerIT Manager
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Commented:
oops, sp if I uninstall it, should i just install that patch you gave me now and install KB4560960
KimputerIT Manager
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Commented:
Looking at the size, the LATEST patch should be all  you need.
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