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My external Seagate 2TB drive is not being detected by my comouter

jana
jana asked
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Last Modified: 2020-06-24
Hi Experts!

I have an external drive Seagate 2TB.  When I connect to my working computer, it does not detect the drive, no sign whatsoever.   However, when I connect it to another computer (an older), u see the screen flicker detecting the externa device and opens up an explorer windows ready to use.

How can I check my computer for this problem?
(please note that I have other external drives and my computer do detect them, it's just this device)
(also when I connect this external drive, it's light do light up as a sign of connection)
(finally, I have USB memory sticks and they work on this computer, so it seems something between the  external drive and this computer)
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Commented:
Do you see your external drive Seagate 2TB inside Windows 10 Disk Management?

https://www.diskpart.com/windows-10/windows-10-disk-management-0528.html

Author

Commented:
No.
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Commented:
New system. USB 2/3/1 handler, check the port by connecting. Mouse?
Try different USB port
External power source on the external seagate?

Author

Commented:
New system. USB 2/3/1 handler, check the port by connecting. Mouse?
Don't understand

Try different USB port
My computer has 1  USB 3 port and 2 USB C, tried both; same problem (with the USB C I have a USB hub)


External power source on the external seagate?
no
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Commented:
The Seagate device that doesn't work in this computer, used to work.  

I have checked the indicators and lights up, also u can hear and feel the drive spin.

Also the device has no other connection entry for power.

This computer is newer than a Toshiba that was given to me to compare, so it's strange that it works in an old computer and this one doesn't.

What do u mean by usb2sata?

also banana feed?
Jazz KaurIT Help Desk Analyst
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Commented:
Yes, tried restart PC.

For a minute there I thought "YEs! Device Manager", but no; checked and no warning exclamation mark.

Did both.
MURUGESAN NApplication Development and Automation Management
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Commented:
My computer has 1  USB 3 port and 2 USB C, tried both; same problem (with the USB C I have a USB hub)

Is it a powered USB hub?

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Commented:
HI MURUGESAN,
will try!

Hi nobus
PC model HP Spectre x360
The usb connection is firm
Will try your suggestion also

Hi Jacki Man,
USB hub is not powered (note it also used to work  there also)

Author

Commented:
Results:

MURUGESAN,

- Didn't work.
- The device does make sound and lights up but is not recognize in this computer.
- But as said before, I connect it to another computer and is detected and access.
- My computer's USB C and 3, all 3 connection I use other stuff like memory sticks and works -  so it seems not the actual USBs or the device since it works in other computers.
- Finally, as said before, it was working before
- As of steps 3 and on, I didn't go thru since all points that both Seagate and UBS are working

Nobus,
-  Same as above, it makes noise and lights up, seems connected, not not detected.
-  As for event viewer, did open it; what should I look for?

Author

Commented:
FYI on the  event viewer when I connect the external to USB:

Event Viewer
Also tried:
  • "Add a device" in control panel
  • Device manager 'Scan for hardware..."
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Commented:
It sees the USB since it has enough to energize the usb2sata adapter but not enough to spin up/energize the hdd within

Author

Commented:
Don't understand what's wrong.  The computer USB works, the external drive used to work and the external drives in other computer - what else can it be?
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Commented:
does the drive show in disk management?  maybe it's missing a drive letter
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I have seen non-independently powered external hdds work in one system but not in another.

Look at changes to USB s pplec

Usb2 5v 900mA
USB 3 is around 150mA
Note most usb2 external storage come with a DC adapter.

https://en.m.wikipedia.org/wiki/USB_3.0#:~:text=As%20with%20earlier%20versions%20of,USB%202.0's%20500%20mA.

Author

Commented:
FYI,
  • The external drive in question is a Seagate Expansion Portable Drive model SRD0NF1 (pocket size)
  • As for my HP x360, the External ports  = 1 headphone/microphone combo; 2 USB 3.1 Type-C™ Gen 2 (Thunderbolt, Data up to 40 GB/s, Power Delivery, DP1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 (HP Sleep and Charge)

nobus,
  • Does not show in disk management

Arnold,
  • Yes, it has worked in this system
  • The Seagate external drive,  has no optional power port

MURUGESAN,
  • Don’t understand your references like “system1 => USB CONECCTION LOCATION => CABLE END => CABLE START =>”.  Your links is ‘External Hard Disk Detected But Not Opening’ that’s not my problem, mines is not detected anywhere and your last link are for internal drive

Arnold,
  • Makes sense it used to work before on this computer
  • How can I check the voltage of the USB ports of my HP Spectre x360 Convertible 13-ac0XX  USB ports
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Commented:
Yes makes sense ... will try

Author

Commented:
Update:

Didn't work using another username.

So to  recap:
 
I have tested the external drives in 3 computers, Dell, Toshiba and HP:  only the HP doesn't show sign  of detecting the device (only lights and disk spins).

Tested different external devices and notice the external devices that my HP doesn't recognize had a strange connector socket at its end (see pix below).  Also notice that the device below has a power connector, even with power, HP doesn't detect it :

 Usb Backside
However, did notice that with external disks a bit a bit older, my HP does detect it and opens it.   I assume these external disk are older by the connector (see below I asked to extract them for u guys to see(:

Usb connectors 2 types
So what u guys think it's going on in my HP?
MURUGESAN NApplication Development and Automation Management
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Commented:
@jana

system1 => USB CONECCTION LOCATION => CABLE END => CABLE START => EXTERNAL HDD
take a snapshot at system1 and system2 where you are having USB connection.
look at the difference between them if any dust/pins/... is there or not ?
Like the same validate at all connections for handling dust/pins/...
If everything is clean without any dust.
I am believing that your USB port are valid based on given comments.

If so,  probably it may be due to driver update at the system where you are having issue.
Hence search network for driver update at HP.

Example:
start menu => Performance Information and Tools => click => View and print detailed performance system information
note down the model
Assume that model name is "HP ZBook"
search network =>   HP ZBook driver update =>
C:\Windows\System32\cmd.exe => C:\Windows\System32\wbem\wmic.exe bios get serialnumber
Assume that your serial number is 987654321 or zyxwvutsrqponmlkjihgfedcba :)
open
https://support.hp.com/in-en/drivers/laptops
after providing your serial number => submit
drill down all options and search USB
download and run related .exe file for USB.
restart system and re-test.
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Commented:
https://www.majorgeeks.com/files/details/ghostbuster.html

It is rather common to have USB external HDD not detected for MS Windows.

If it is a MUST to use that Seagate USB 2TB HDD with your HP Spectre x360, try to install the software from the link above and remove all USB devices which you will no longer use (including your  Seagate USB 2TB HDD. Then, without connecting to any USB storage devices, restart the computer and reconnect your Seagate USB 2TB HDD to see whether Windows 10 can see it again.
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First thing, USB3 type Device connectors are like that while the one connecting to the computer is the normal rectangular ...

Your picture of the two connectors
one is an IDE conector for a 2.5" drive, requires less power to spin up?
One is a normal SATA type connector.

IMHO, look on the drive for its spec and see whether the power demands it has exceed the one provided by the USB port.

I have ran into these externals (USB2) that do need more power than a USB port provides on newer systems. (USB3) but work without an issue in USB2 ports.
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Commented:
jana, i asked if it showed in disk manager -can you answer that plse?

Author

Commented:
Wow! lots of info, ok, here are the answers:

MURUGESAN,
system1 => USB CONECCTION LOCATION => CABLE END => CABLE START => EXTERNAL HDD
take a snapshot at system1 and system2 where you are having USB connection.
look at the difference between them if any dust/pins/... is there or not ?
here is the pix of both (HP & Toshiba)
USB from both computersThe HP seems dusted but all other device works? Remember the other external drives works on HP – So, how do I clean it?
(Note, the HP is way newer  that the toshiba)

If so,  probably it may be due to driver update at the system where you are having issue.
Hence search network for driver update at HP.
Prior placing the question, I checked for latest drivers, and all updated

Start menu => Performance Information and Tools => click => View
How do I run ‘Performance Information and Tools’, can’t find it

C:\Windows\System32\wbem\wmic.exe bios
Only  saw ‘SerialNumber’   but  no  number

Yet since I have  my HP x360 serialnumber I did get to your link and placed it.
Found a troubleshooting link  and the one thing I haven’t done is  ‘Uninstalling USB Root Hubs’, will do

Jackie Man,
Will try

arnold,
Yes on both, IDE conector and SATA type connector
I checked the specs and went to HP site but can’t get what is the power requirement on the USBs
Is there a way I can detect it?

nobus,
I think I answered, but no, the disk manager does not show the external drive  (there is not even a flicker in windows as to trying show a connection – only lights and spin I can see)


I have various questions from the entries read:
  • How do I clean a USB port?
  • Where is ‘Performance Information and Tools’?
  • The serial number I was asked to find was it the HP computer serial number or the "bios"?  (sorry for my ignorance on this question)

Author

Commented:
Uninstall USB and reinstall them, same problem:
DM
Will try Jackie link in  the afternoon,  heading to a meeting.

Please don't forget my 3 questions:
  • How do I clean a USB port?
  • Where is ‘Performance Information and Tools’?
  • The serial number I was asked to find was it the HP computer serial number or the "bios"?  (sorry for my ignorance on this question)
MURUGESAN NApplication Development and Automation Management
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>> Performance Information and Tools
Press start menu and type
Performance Information and Tools
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Commented:
Jackie,
Ran you 'Ghostbuster_Portable' but nothing is uninstalled (I clicked on the USB root but  it  seems like running but it always is there - maybe I am doing something incorrect?

Or should I uninstall everything under USB?
GhostDeviceManager
MURUGESAN,
Ok, got it (same SN as I had jotted down)
I start >> type Performance Information and Tools, only no such apps see pix
perrfm
arnold,
Tried it but same as before, nothing is shown in device manager related to the external drive I connect
MURUGESAN NApplication Development and Automation Management
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Commented:
Yes, Windows 10 version workded!  Got it! perfmon worked!

But wasn't that for getting my serial number? if so, I got it.
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Commented:
I have written my comment
to get full model name. => This may help when searching at (hp) network to resolve any issues when we face.
proceed the steps as per given attachment:
1. matching your model
2. matching your serial number at given hp url

Author

Commented:
nobus,
Thanx will do

MURUGESAN,
Yes, thanx (Got it already)


My last resort I think will be the cleaning the port
(the thing that is strange, is that the other external drives "IDE connect" works in this USB port  - like it seems its  a relation between the HP and the Seagate)
MURUGESAN NApplication Development and Automation Management
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Commented:
@jana

Attaching updated steps I have performed at my system.
proceed based on your 32/64 bit OS, related serial number, related laptop name.
I am not having any issues.
Just updated my drivers USB related things at my HP.
I always used to update my drivers only during the time when any one facing issues (this is the third time for last seven years :)

>> between the HP and the Seagate
yes
between the HP and others
others include:
1. power battery (if we go to repair location) they will give back the power battery to us. They will repair using their battery. Once finished they will return our laptop (without informing steps followed to resolve due to business).
Reason for this => my guess => few customers could have given invalid battery their steps could have made repair to laptop. => this could have affected their business money.
2. keyboard (related dust)
3. mouse (related dust)
4. adding additional RAM
5. external hard disk since hp laptop (of course other laptops too) used to have a limit of disk space.
7. power button to start laptop
8. entering inside BIOS to make F2 instead of using ctrl shift f2
9. hp printer is fine (related to rate and usage)
10. USB port (dust)
11. pen drive connection and related drivers.
12. performance issue coz of installing other apps (hackers)
i like hp laptop only coz of cost.
however I like hp printer more than all other printers.
29186107.docx
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Commented:
USB 3 is backwards compatible with earlier versions.
IMHO the issue is whether ....
If you have an energized USB hub, try using it in conjunction and see whether you get a different result.

Author

Commented:
MURUGESAN,
I did run it as recommended but  there is no USB drivers (here the link for my HPx360 - please see unless I haven't seen it)

FYI on the USB cleaning port  - Done! (see pix below)! Still same problem!
usb cleaned
arnold,
I have a 4 port Hub connected to my UCB-C (see pix below) - same problem
UsbHUB.jpg
But if USB-C has more power, should work?
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Commented:
USB 3 is backwards compatible with earlier versions.
IMHO the issue is whether ....
If you have an energized USB hub, try using it in conjunction and see whether you get a different result.

The hub seems to include an additional option either to extend or an external power source?

Author

Commented:
Understood.  I don't have energize hub but will check.

I have tried my best to find what voltage is my USB 3 (1 port) and USB C (2 ports)

My HP x360 USB ports are 3:
  • 2 USB 3.1 Type-C™ Gen 2 (Thunderbolt, Data up to 40 GB/s, Power Delivery, DP1.2, HP Sleep and Charge)
  • 1 USB 3.1 Gen 1 (HP Sleep and Charge)

Do u guys know the voltage of each one?
(I just want to make sure)
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Commented:
The image of your USB 3 hub seems to have a universal connection that might be there for external power (opposite side of the USB connector)
ok, didn't noticed, will check
will try the phone charger

Question, when u say USB 3 u refer to my HP x360 USB 3.1 Type-C?
and when u say USB 2 u mean my HP x360 USB 3.1 Gen 1?
(I am asking because i don't see USB 2 as said in your entry)

Also, I am not an electrician, but are both type of my USB same 5v? or are they are different?
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Commented:
Yes, the power voltage of a USB connection is 5V
Hard drives rely on 5volt and 12 volt feeds.
5volts to energize the controller, 12 volts or the HDD motor.
If memory serves.

Author

Commented:
But for both USB types,  USB 3.1 Type-C and USB 3.1 Gen 1?

Author

Commented:
Update & Solved!  ... really thanks all!  but  arnold when told me he saw that the USB hub had an external power source, I went to look for a phone cable and charger.  But still didn't work.

But, based on that I searched for other USB hubs I have around and a Maxell Type C hub as pix below:

UsbHUBmaxell
Now this hub does not have a power source connector, and guess what? Worked!!!!

I connected the Maxell to one of  my Type-C USB and worked and also had a Type-C to USB 2 convertor and also teste and worked!

The Portable Super Speed Type-C Hub didn't work on neither USB connector in my  HP but the Maxell Type C did.

So I don't know what happen.

Any ideas?

The

Author

Commented:
So any u guys have any idea what may be the problem and maybe a recommendation?
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Commented:
Not sure I understood your question.
The USB standard is a 5v power standard. The distinction between, among them deal with the current, power and connection types.
From my quick look, the USB 3 standards deal with increasing data through put while reducing interference through a reduction of how much power is drawn through on the host side.

Author

Commented:
I wrote that I found a USB hub with no power source and it worked with the Seagate external drive.

So I am asking any u guys if u have any idea what may be the problem?
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Commented:
The USB C provides a higher current.
https://en.m.wikipedia.org/wiki/USB-C

Author

Commented:
Thank u, that was one of precious questions.

Prior closing  the question, I would like some input from u  guys.  
  • I found a USB hub with no power source and it worked with the "troubled" Seagate external drive.
  • Any u guys if u have any idea what may be the problem?  
  • Why a USB Hub with power source didn't work and a USB Hub with NO power source worked?
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Commented:
The hub you posted has what type f connection going into a type A connection.
The source of power is the computer USB port to which it connects.
The phone charger used has its spec, you can look at how much power it provides.
While the connector is universal, the charging adapter can have a range of power.
Unfortunately, not sure I am keeping pace with exactly which component device we are discussing from comment to comment.
MURUGESAN NApplication Development and Automation Management
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Commented:
@Jana


>>    I found a USB hub with no power source and it worked with the "troubled" Seagate external drive.
Before reading my comment further read the description here:
https://www.startech.com/faq/usb_hubs_power_adapters
...
When a power adapter is not used on a hub that comes with a power adapter, power is drawn from the USB port on the computer and then divided between the ports on the hub. This reduces the power delivery to individual ports and high-powered USB peripherals, such as external hard drives, may not start.
...

>> Also, I am not an electrician,
me too.
However I can describe at programmer level:
a = depends_on_switch;
b = without_switch;
action = a ^ b; or a|b or a& b
Hence a programmer can write related action based on the volts/power handling bit wise level including at BIOS level.
action varies based on the programmer level(either at app leve/kernel level/driver level)
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Commented:
Do you have another external USB 3.0 HDD?

If yes, use the cable from another HDD and see whether it works.

Also, try to install the tool below to lookup all USB devices.

https://www.nirsoft.net/utils/usb_devices_view.html

Author

Commented:
Well, thank u guys, will proceed to close the question.
MURUGESAN NApplication Development and Automation Management
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Commented:
@jana

Most welcome.
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