We have an existing environment, Netscaler MPX9700, v11.1 63.15.nc, Storefront v 220.127.116.1119, XenApp 6.5 Farm using port 8080.
We are setting up a new backend XenApp 7.15 farm. The structure will be the same existing Netscaler MPX9700 and Storefront 3.15 System and then point to the XenApp 7.15 farm.
I've setup a second store on StoreFront for the XenApp 7.15 farm so as to not interrupt production XenApp 6.5. On the Netscaler I've setup a secondary Netscaler Gateway VIP and set the Profile to point to the Secondary Store on StoreFront.
What we are seeing is when we login to https://cwig.domain.com/Citrix/CitrixStore_cwisfWeb/ and authenticate, we then switch the URL to the second store, https://cwig.domain.com/Citrix/CitrixStore_cwisf7Web/. We see the applications populate from StoreFront, but when we launch an application, prompted to Open Citrix Receiver launch, but then nothing happens, no errors, don't see anything in the Client's Connection Center. Doing a packet capture from both the firewall and performing an Nstrace on the Netscaler, we are not seeing traffic pass through to the backend XenApp servers or traffic in general when launching the app when routing through the Netscaler.
When I go directly to the StoreFront URL, https://cwisf.domain.com/Citrix/CitrixStore_cwisf7Web, I am able to authenticate, see the applications and launch the applications.
So our issue seems to be related to the communicate from Netscaler receiving the traffic from the XenApp systems.
Since this Netscaler/Storefront is already in use in production and working with our XenApp 6.5 farm we are trying to understand what would be preventing the traffic from flowing to the new XenApp 7.15 backend servers? We do have this working in our non-production environment which is why w e do not understand why we are unable to have this working in production.
Thanks in advance for your help.