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Alan DuckFlag for United Kingdom of Great Britain and Northern Ireland

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office outlook wont connect to onsite exchange 2016 due to the user having a seprate onmicrosoft.com account used to login in to a CRM account

we have a issue where when we have Migrated some users from exchange 2010 to exchange 2016 we cant connect the mail box to outlook, the issue appears is that these people use a crm account that uses a onmicrosoft.com account and when you trey to connect their office outlook it trys to force you to logon to the onmicrsoft.com account and then fails.
other users with out a CRM account are fine.
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Akhater
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did you update your outlook version by anychance ?

sounds like autodiscover behaviour of Outlook 2019 / Oulook 365 hitting the autodiscover of O365 first

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ASKER

outlook 2016 I think your possible correct
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Alan Duck
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