IT Director

Donna Johnson

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I have opened a ticket with them but they are yet to respond, so I posted it here as well.&nbsp;
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I have opened a ticket with them but they are yet to respond, so I posted it here as well. 

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This issue has been resolved. &nbsp;Thank you for your help.
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This issue has been resolved.  Thank you for your help.

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I have an employee that moved to a new position. Switched her users account to the new phone and had her set the voicemail message. Calling internally, everything works fine but if you can and leave her a voicemail from outside our network, you get the user she replaced voicemail. What am I missing?<br />
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Regards,<br />
DJ
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I have an employee that moved to a new position. Switched her users account to the new phone and had her set the voicemail message. Calling internally, everything works fine but if you can and leave her a voicemail from outside our network, you get the user she replaced voicemail. What am I missing?

Regards,
DJ

ShoreTel user voicemail issue

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).