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iPhone OneNote search function recently not working

jana
jana asked
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Last Modified: 2020-11-02
Hi Experts!

Today for some strange reason I cannot get accurate search results in my iPhone OneNote search.  I click (press) on the magnifying glass icon and type actual title of OneNote pages and get no results related to the search requests.

OneNote searsc
This I noticed yesterday.  I googled the problem and did find some 2018 issues but non related to my iPhone.

Any EE have a suggestion?

Thank I guys in advance!
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Jazz KaurTechnical Support Specialist
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Commented:
You could try reinstalling the app.
Otherwise, if going to Settings > Siri & Search and toggling those off > Navigating back out and turning them back would change anything? Unsure if you see that option for OneNote though, but you could test the Siri search functionality too.

Author

Commented:
Reinstalling the app always is last option; its due to the many notebooks I have there.


Will try your suggestion
Jazz KaurTechnical Support Specialist
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Commented:
You could also try adding/typing a #tag in the notebook Item at the bottom of it then just search for that tag, for example: #labels
That may change the search accuracy.




Author

Commented:
Hi suggestion of your entry didn't work!


How do u do teh "#tag" in iPhone?
Jazz KaurTechnical Support Specialist
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Commented:
This may be hard to do depending upon the quantity of notebook items though:
1) Open each Notebook Item on the app and edit it (at the very end of it you’ll put a tag # symbol from the mobile keyboard
2) Enter a short word after it (It could be #qqchia) You’ll want to put something distinct before the hashtag tag in each note it could be #qqcreamer if that’s easier on the mobile keyboard or #mychia
5) It would look something like this for example:



Author

Commented:
Tried it, didn't work.

This is so strange.

For example I have OneNote that has a title: Labels & Foods

I search for that exact title and have a list results of other OneNote, which has the  words "Labels & Foods" in them, but not the one I am looking for.
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Commented:
This problem has been solved!
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Author

Commented:
Checked, the iPhone OneNote is already updated.
Jazz KaurTechnical Support Specialist
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Commented:
The last thing I’d try is the Dictation feature.
On your keyboard hit the microphone > Enable Dictation or “yes” when prompted then hit the microphone and try searching with your voice. 

Otherwise, ensure that you’re notes are backed up/ or synchronized with OneDrive. A reinstall of the app then may have to happen. I know some have reported still inconsistencies with the OneNote app search functionality.

Author

Commented:
good one with voice.  Will do.

Author

Commented:
didn't work!

Well, what I didn't want, delete and reinstall GRRRRRRR!!!!
Jazz KaurTechnical Support Specialist
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Commented:
That’s super weird.

Author

Commented:
Yup!  Here I go... will let u know!

Author

Commented:
Reinstall didn't work either  (though there is lots of notebooks, so may will wait until all have been downloaded to iPhone)
Jazz KaurTechnical Support Specialist
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Commented:
Ok. :( Otherwise it seems it’s a definite bug. 

Author

Commented:
Hmmmm... let me check a colleague iPhone - be right back
Jazz KaurTechnical Support Specialist
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Commented:
It works on my iPhone though.

Author

Commented:
Just checked, works on my colleagues iPhone.

So it has to be something in this phone (iPhone of mines).

Prior doiung this last check, I did notice that my desktop OneNote (2016) was with different user accounts logged in.  Even though different user accounts, both pc and iPhone always sync no problem.  I just finish placing the same user account in the computer, so both has the same use account -  but still  same problem.

Any other suggestion?
(I am still searching at my end)
Jazz KaurTechnical Support Specialist
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Commented:
If your OneNote files are in OneDrive, then a workaround might be searching for notebooks via the OneDrive mobile app > should allow you to pick the OneNote app and then > open it. Thats all I can think of as an alternative.

Author

Commented:
But if u open it in OneDrive, it will go to OneNote apps, so its the same thing.


But u gave me an idea, which I will try: do a search on the OneNote.com web to see if its my device or OneNote data... will let u know.

Author

Commented:
Your OneDrive suggestion, it's result is as I said, click the OneNote notebook in OneDrive, control opens  OneNote apps.

But my test of OneNote.com web, does do the search correctly.  So the problem is not the actual OneNote file in cloud, rather iPhone.

any suggestion?
(I'm still searching)
Jazz KaurTechnical Support Specialist
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Commented:
Try disabling the spotlight search settings on the OneNote app again after the reinstall.

Author

Commented:
I remember the spotlight some time back, but can u tell where it is? or how to do this?

Author

Commented:
Ok got it.  I disabled, tried, enabled it, tried it - same problem.
Jazz KaurTechnical Support Specialist
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Commented:
So strange. I don’t know what else it could be. 

Author

Commented:
Yeah.  Thanx!

I am still search will continue tomorrow.
Jazz KaurTechnical Support Specialist
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Commented:
Can’t recall — But did you also try the phrase search function — using quotes as stated below in there What’s New? section or does that not work as well?

Author

Commented:
Yes.

But let me tell u something super curious, for some strange reason it has been working with no problem.  Today, again the search just got messed up pointing that this could be a bug in the apps maybe.
Jazz KaurTechnical Support Specialist
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Commented:
That is odd. My iPhone also shows a OneNote update release for the 13th though. It could be that update release trigged it to temporarily work. The search functionality appears to be reported as quite buggy by other users of the mobile app in the past as well and there are some other App Store reviews on it that mention glitches. The only option it appears would be to submit app feedback to them under Settings > Tell Us What Could Be Better to have them try to address this search issue further perhaps.


Author

Commented:
What do u mean 'My iPhone also shows a OneNote update release for the 13th though'?
Jazz KaurTechnical Support Specialist
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Commented:
I went to the App Store > My Profile icon and it showed that OneNote updated on my iPhone on that day.

Author

Commented:
Ok.

Author

Commented:
I will proceed to close the question - the problem has been fixed and I don't know how - maybe a OneNote update.