troubleshooting Question

HP printers firmware update stopped mid way through

Avatar of Robert Retzer
Robert RetzerFlag for Canada asked on
Printers and ScannersSoftwareInstallationGolang
9 Comments2 Solutions92 ViewsLast Modified:
Have a user with a HP officejet printer, we were having issues with the printer and could print but it would not let the user copy. For some reason there were no options in the interface panel of the printer itself to make the copy. we chose copy.... chose documents.... and was not given another option.... like black/white color, it just would not permit us to go to the next step. Since this was a brand new printer,  It just sat on the copy selection and nothing would print out when trying to copy. It printed fine but just would not copy, I therefore went back to the home setting on the printer.   I thought this was odd. maybe the printer need to be reprogrammed so I decided to update the firmware on the printer, but that was a mistake.  I did download the firmware update and started to install it. The printer was connected via usb, I checked the printer was found so started the firmware update, over 5-10 minutes later the printer still states verifying ...  I believe the firmware update had froze as nothing was happening, the status on the printer still was on the verifying screen and no status was shown that it was doing anything.  On the computer the firmware software the printer is no longer shown.  It is as if the connection to the printer was lost.   I tried to restart the application and replug in the usb cable for the printer. The icon in the computer system tray says firmware updating, as the connection to the printer. But more than half a hour nothing is happening as the software no longer sees the printer. Did I brick the printer?

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