troubleshooting Question

Scan to O365 Email - Branch Office

Avatar of amigan_99
amigan_99Flag for United States of America asked on
Microsoft OfficePrinters and ScannersExchangeMicrosoft 365DNS
1 Comment1 Solution46 ViewsLast Modified:
I have a branch office with a Konica Minolta BizHub 751. They changed ISPs and it appears now the scan to email is broken. The SMTP destination is smtp.office365.com:587 and set for SMTP over SSL.
The printer scanner just gives a "failed" message.

I was able to do a packet capture on the port and the destination is being resolved by DNS and TCP is communicating successfully such that the conversation ends in a TCP FIN. I have no idea what
could be failing.

If a test is run from a PC to Office365 it works no problem. Any suggestions as to getting the scan to email working?
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