troubleshooting Question

Remote user sometimes gets disconnected when using Remote Desktop to their work machine.

Avatar of Christopher Kilmer
Christopher KilmerFlag for United States of America asked on
Microsoft OfficeCiscoWindows OSVPNPC
5 Comments1 Solution46 ViewsLast Modified:
I've had this happen to myself as well as some of my coworkers.  The problem seems to happen when at home connected via our Cisco ASA's VPN and then we also use Windows Remote Desktop to connect to a PC at the office.  It seems that if that Office PC has a lot of stuff open, typically Autocad products, that after a short amount of time, the connection is severed and then refused for a period of time before it's connectable again.  I've also had this happen to me when NOT using the Remote Desktop but I'm trying to download a large file from my work PC across the VPN to home... usually close to a GB or more.

VPN is via a Cisco ASA 5525 version 9.2(2)4.

The problem seems to be some sort of Data limiting issue.  Any suggestions as to where to look?
ASKER CERTIFIED SOLUTION
Pete Long
Solutions Architect
Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros