asked on

Remote user sometimes gets disconnected when using Remote Desktop to their work machine.

I've had this happen to myself as well as some of my coworkers. The problem seems to happen when at home connected via our Cisco ASA's VPN and then we also use Windows Remote Desktop to connect to a PC at the office. It seems that if that Office PC has a lot of stuff open, typically Autocad products, that after a short amount of time, the connection is severed and then refused for a period of time before it's connectable again. I've also had this happen to me when NOT using the Remote Desktop but I'm trying to download a large file from my work PC across the VPN to home... usually close to a GB or more.

VPN is via a Cisco ASA 5525 version 9.2(2)4.

The problem seems to be some sort of Data limiting issue. Any suggestions as to where to look?

Pete Long

Which VPN client? the IPSEC one or AnyConnect?

</P>

Christopher Kilmer

ASKER

Sorry, it's the AnyConnect client.

ASKER CERTIFIED SOLUTION

Pete Long

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Christopher Kilmer

ASKER

Okay... I'll see what I can do. It may take a bit as we've never had a Cisco Support contract and need one to download the latest software.

Mike

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Pete Long (https:#a43121755)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

FireRunt
Experts-Exchange Cleanup Volunteer