Remote access to Comcast modem - possible?
It's been such a strange trip dealing with Comcast tech support. One guy will say the firewall's on, another says it's off. Nobody can tell me what mac address they see on an interface.
Anyhow - what I want to do in the future for these baby branch offices is to get onto the cable modem from afar. They told me on the call that I could manage the device at a 10.x.x.x and a standard uid/password. What interface on the cable modem would give me this access? I have a Cisco ISR on the inside of the cable modem with a public IP address. Would that interface be dual addressed with the 10.x.x.x management as well?
Then the big question - if I wanted to login to the cable modem from my data center public NAT IP, should I be able to do so if someone configures that permission locally? I just want to see the settings with my own eyes and without having to wait on hold 15 minutes for a barely helpful Comcast tech.
Anyhow - what I want to do in the future for these baby branch offices is to get onto the cable modem from afar. They told me on the call that I could manage the device at a 10.x.x.x and a standard uid/password. What interface on the cable modem would give me this access? I have a Cisco ISR on the inside of the cable modem with a public IP address. Would that interface be dual addressed with the 10.x.x.x management as well?
Then the big question - if I wanted to login to the cable modem from my data center public NAT IP, should I be able to do so if someone configures that permission locally? I just want to see the settings with my own eyes and without having to wait on hold 15 minutes for a barely helpful Comcast tech.
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Comcast hires high school dropouts or something. They played with computers during high school and fancy themselves to be IT, when they're really only tech savvy users. I have not ever talked to anyone on their first tier that really knows anything about computers or networking. They only know their scripts and want you to reboot your modem even after you've done so a few times on your own. The American centers are better at hiding the fact that they're still following their scripts.
Their 2nd tier is only slightly more knowledgeable college dropouts. One of them told me that 30 ms ping times are normal, and told me I must have had "perfect" (with sarcastic tone) networking because I told him my work network and AT&T ping times were in the single digits. He must have grown up knowing only comcast and never worked with real network equipment. I even had to explain to him what higher ping times meant.
If they made their equipment and service work correctly, then you wouldn't need to ever call them. Unfortunately, it must be cheaper for them to hire these idiots than to spend the money to make a solid network.
Their 2nd tier is only slightly more knowledgeable college dropouts. One of them told me that 30 ms ping times are normal, and told me I must have had "perfect" (with sarcastic tone) networking because I told him my work network and AT&T ping times were in the single digits. He must have grown up knowing only comcast and never worked with real network equipment. I even had to explain to him what higher ping times meant.
If they made their equipment and service work correctly, then you wouldn't need to ever call them. Unfortunately, it must be cheaper for them to hire these idiots than to spend the money to make a solid network.
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