troubleshooting Question

HP Sparekey on HP 4540s

Avatar of Matt Hurd
Matt Hurd asked on
Windows OSWindows 7Security* HP Probook
7 Comments1 Solution64 ViewsLast Modified:
Hi Everyone - I have an HP ProBook 4540s in my shop that a client hasn't used in over a year. They have forgotten both the Windows 7 password, and the Sparekey password. They do, however, have the correct answers to the SpareKey security questions, and that's gets us to the Windows login screen. Any ideas to turn off SpareKey? I do not see a way to disable it if you only have the answers to the security questions. I've tried pulling the CMOS battery for 10 minutes in hopes that it would clear it, but it did not.
Matt HurdIT Manager & Owner at TotusTech

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