troubleshooting Question
When can I call for support with Microsoft?
asked on
OK, so a stupid question but allow me to vent. Thanks. Microsoft has to be the most difficult company to access support from than any company I have dealt with. When I really have an issue, I am not worried about the cost or the time, etc. I am just petrified that I will not get anyone on the phone.
I don't have a business contract. Maybe I should get one, but there is no one to talk to about it. The cost per incident is $499. OK. It is enough for peace of mind. I have an issue, they know how to fix it. It used to be the cost during off hours was simply higher.
Anyway, since I am stuck waiting until Monday, and they are PDT, I am trying to coordinate when I can call them. Again, dumb question, but does anyone know the best time or earliest time and the best method to call them?
Thanks.
I don't have a business contract. Maybe I should get one, but there is no one to talk to about it. The cost per incident is $499. OK. It is enough for peace of mind. I have an issue, they know how to fix it. It used to be the cost during off hours was simply higher.
Anyway, since I am stuck waiting until Monday, and they are PDT, I am trying to coordinate when I can call them. Again, dumb question, but does anyone know the best time or earliest time and the best method to call them?
Thanks.
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.
The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.