troubleshooting Question

When can I call for support with Microsoft?

Avatar of Bert2005
Bert2005Flag for United States of America asked on
Microsoft
4 Comments1 Solution25 ViewsLast Modified:
OK, so a stupid question but allow me to vent. Thanks. Microsoft has to be the most difficult company to access support from than any company I have dealt with. When I really have an issue, I am not worried about the cost or the time, etc. I am just petrified that I will not get anyone on the phone.

I don't have a business contract. Maybe I should get one, but there is no one to talk to about it. The cost per incident is $499. OK. It is enough for peace of mind. I have an issue, they know how to fix it. It used to be the cost during off hours was simply higher.

Anyway, since I am stuck waiting until Monday, and they are PDT, I am trying to coordinate when I can call them. Again, dumb question, but does anyone know the best time or earliest time and the best method to call them?

Thanks.
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