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Troubleshooting Question

Outlook Recurring Error Message

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Last Modified: 2020-07-31
I keep on getting this error message in my Outlook Office 365. The only remedy to this problem is to close and re-open Outlook. This is getting very annoying and becoming a real pain that I can do without!

See screen captures and advise me on what to do. I have AT&T fiber optic internet as my ISP.

Thank you,
Basem Khawaja, R.Ph. 

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Lisa Hendrickson "CallThatGirl"Professional Services
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Commented:
hi Basem, is your email sending and receiving ok? I see those errors when IMAP is not working great, you can try a new profile and see if that fixes it. If you have POP/PST setup, the PST file might be broke. You can export the data to a new PST and connect it in the same profile. 
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Lisa,
Can you please provide me with more detailed solution on your suggested solution. I appreciate your help.

Thank you,
Basem Khawaja

is your email sending and receiving ok? 
Most of the time yes. With the exception when I get the error message that I had attched here in my post.

I see those errors when IMAP is not working great, 
I have my outlook set up via POP and SMTP.

you can try a new profile and see if that fixes it.
How do I create the new profile. Will that cause me to lose any email that I have in my inbox or stored on my PC?

If you have POP/PST setup, the PST file might be broke.
Yes, I do have POP/SMTP. But not PST??

You can export the data to a new PST and connect it in the same profile.
How do I export the data? What data? How and where do I create the NEW PST. How do I connect it the NEW PST in the same profile.






Lisa Hendrickson "CallThatGirl"Professional Services
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Commented:
Basem, I believe this forum is to offer answers, those are things I would try if my client had the problems you had. I don't have time to write up tutorials for each issue. I'm sorry about that, but YouTube has some good videos. 
Basem KhawajaClinical Pharmacist

Author

Commented:
Lisa,

"I believe this forum is to offer answers ". 

Lisa, I am not quiet sure I understand your reply!! I am already aware of that mam. I have been a member for a very long time to have an excellent understanding of the forum is for. I had asked many questions and I got good solutions to my questions over the years and that's why I posted my question here so that I can get the best solution/answer for my question. So I know I am definitely in the right place.
I did not ask for a tutorial from you. I only wanted to you elaborate in more details like most experts do so gladly. Not all of us " Certified Experts ". I am still learning. If I know the answer to my question I would not be asking it. Lastly, If I wanted to resort to You Tube, I would not had joined EE long time ago nor posted my question here.
Sorry to have bothered with my question.
Thank you mam.
Basem Khawaja,R.Ph.
David Johnson, CDSimple Geek from the '70s
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Commented:
First click on the send/receive errors which will bring up the progress now look at the error list.  I normally get these errors in rss feeds.. just cancel all
Basem KhawajaClinical Pharmacist

Author

Commented:
David,

Let me try that next time I get that error and see what happens.

Thank you,

Basem Khawaja
Andrew LeniartIT Professional | Freelance Journalist
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Commented:
Hi Basem,

The screen captures that you included in your opening post seem to have broken. Can you embed them again?

Thanks, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew,

I am not quiet sure what happened. They were there. But I will go head and post it again . No problem!

Thank you,

Basem Khawaja




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Fred MarshallPrincipal
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Commented:
I believe the default in Windows is to leave the messages on the server for 14 days.  I usually leave it alone but have certainly changed it when I wanted.  If it's NOT set at all and if you have more than one device receiving mail from the same account (desktop, laptop, cellphone), then they will each receive random collections of messages - since this *is* POP3.  That is, one device receives messages and the messages are immediately taken down off the server.  Then another device rerceives messages and different messages are taken down off the server.  etc.  That's not very convenient!  Now, some ISPs will cause this setting to be ineffective so you have to make sure it works when you need it.  Sometimes it takes a couple of conversations with ISP tech support to convince them of this!!  I've been told flat out that it wasn't being done.  Or that it is always done and there's nothing to be done about it (that was not true).

I agree with Andrew Liniart that this is a good place to look.  
I must say: I have *never* seen those messages .. ever!

Re: .pst file.  If you are running a POP3 Outlook configuration then you will have a .pst file that contains all the messages, contacts, calendars, etc.  You can find it by searching the computer with View / Hidden Files made visible.  The location has changed with later versions of Outlook and/or Windows 10 so just let the computer search C:/Users and it will probably be found.
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew,

I did uncheck the leave a copy on the server. The reason I had it checked so that I can access my email on my mobile, Please correct if I am wrong in that regard. I am not sure that is needed or not for email access on mobile or other computer when I am away from home, but I went a head and unticked it as you suggested. The servers that I have are 995 Incoming  and 465 Outgoing.

Thank you,
Basem Khawaja, R.Ph.
Basem KhawajaClinical Pharmacist

Author

Commented:
Fred,

I agree with Andrew Liniart that this is a good place to look.  
I must say: I have *never* seen those messages .. ever!

Can you please tell me what do you mean by " This is a good place to look!!"
Also, the .PST location. Once I find the location what do I need to do with that?


Thank you, 
Basem Khawaja, R.Ph.
Andrew LeniartIT Professional | Freelance Journalist
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Basem KhawajaClinical Pharmacist

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Commented:
Andrew,

So will I be able to still receive my email on my mobile and if I needed to access it on another desktop PC say at a hotel. Can I still do that with the box remain unchecked. Finally, What do you recommend the server time out should be ? 9 minutes is what I have it set to now as I stated in the last post. What is server time out?

Thank you Andrew,

Basem Khawaja, R.Ph.
Fred MarshallPrincipal
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Commented:
Basem,

Can you please tell me what do you mean by "  This is a good place to look!!"
Andrew covered that already pretty well!

Also, the .PST location. Once I find the location what do I need to do with that? '
I was only answering the question I thought was implied earlier.  Not relevant to the central issue here.
Andrew LeniartIT Professional | Freelance Journalist
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Fred MarshallPrincipal
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Commented:
The only timeout that I recall is one that affects sending large files.  We usually set it at 4 minutes to accomodate that - just based on past experience.  And, I do mean *past*.  :-o

Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew,

You made my smile with your comment! Thank you for that:)
"If I've managed to confuse you, let me know. :) "

, but Excellent explanation as usual on the 2 scenarios. But I am goining to be honest with you. I am confused now. When I had the box ticked I was able to get my emails on my desktop and my Mobile Phones no laptop(I do not own one). Now that I have it UNTICKED caused my Mobile Phone to  not be able to receive any emails. Specifically, all the emails that were on the Mobile Phone are gone. It shows an EMPTY page!. So if I need to access my outlook email from my Mobile Phones when I am in bed or out of the house, how do I accomplish that with box being unticked. Thank God I am still getting my emails on my Desktop PC with no problems with having UNTICKED the box.

Thank you,
Basem Khawaja
David Johnson, CDSimple Geek from the '70s
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Commented:
If you want email on more than 1 device use IMAP instead on both devices.
Mike SunSenior Systems Engineer (IBM - retired)
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Commented:
Yes, if you are using POP, you must have "leave mail on server" ticked to allow your mobile device to synchronise with mail on the server. Unticked means as soon as the desktop client collects the mail, it is deleted from the server.

So either change the desktop client from POP to IMAP as suggested above or stay with POP but leave mail on server for nn days as desired. IMAP on all devices is better if you want all mail folders properly synchronised across all devices.
Fred MarshallPrincipal
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Commented:
Basem,

The simple answer is:
With the box unchecked, messages are delivered first-come, first-served; later-come, not-served.  The message will only be delivered once and then deleted.  
And, that's exactly the behavior that you've described.

As others have said, the box needs to be checked for POP3 in order to serve multiplle devices.
Or all devices could be set up using IMAP.
Andrew LeniartIT Professional | Freelance Journalist
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Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew,

Just to be clear in my understanding you. The IMAP is a better alternative than POP /SMTP if the outlook email started to show the error message all over again. Is that correct? Also, is the secure mail key that is listed in instrustions 6. the same as my current password for my outook.

6.Complete the Logon Information:
  • User Name - Enter your full email address.
  • Password - Enter or paste your secure mail key.
Lastly is the  Use OAuth or secure mail key for email apps . The same as the secure mail key listed in instructions 6 above or is it differen? if diffent , how do I get it? and where does it go?.
Does IMAP have a box to check to leave email 0n server for xx days? I did not think so based on what you wrote but I just wanted to doule check.

"If you choose to try using IMAP, to be on the safe side, make a backup of your outlook PST file first to safeguard your existing messages".

How do I backup .pst files? How do I restore them to the IMAP new setup.
Also will that affect the other email account that I have in Outlook that I receive email at as well -bkhawaja@live,com

Thank you Andrew. I am vey grateful to all your help.

Basem Khawaja
David Johnson, CDSimple Geek from the '70s
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Commented:
with outlook closed copy the outlook.pst to <newname>.pst

The drawback with IMAP is that if you have a small imbox limit i..e. 2.GB  You are responsible for keeping it under the limit. Also the only emails shown will be the ones that are on ATT and not previous emails.
You could create a Gmail account and connect the ATTt account and have all of the emails in Gmail.
Andrew LeniartIT Professional | Freelance Journalist
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Basem KhawajaClinical Pharmacist

Author

Commented:
David-
Inbox Folder Size , My inbox folder size with POP/SMTP is 464572 KB which is way less than 2 GB. Can you tell me which email clients have that big of a size of an inbox? Any how, I don't think that the IMAP is something I am going to use right away UNLESS POP/SMTP starts to act up again. Then I do not have any other choice since I would like to access my email on my phone as well as the Desktop PC. lastly, can you clarify what do you mean by this "Also the only emails shown will be the ones that are on ATT and not previous emails". 

Does that mean any emails that I delete from my Desktop PC or Phone will no longer be on the AT&T email server which I access through www.currently.com website.

Thank you,
Basem Khawaja

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