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Troubleshooting Question

HP 250 G7 notebook gets a Smart Hard disk error on restart

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Last Modified: 2020-10-04
Hello, I have an HP 250 G7 notebook that is running windows 10 that it will boot into windows without any problems from a shutdown but if I hit restart I get a black screen doing boot up with (Smart Hard Disk Error, The mark hard disk check has detected an imminent failure. To ensure no data loss, please backup the content immediately and run hard disk test in system diagnostics. Hard Disk 1 (301) ) When I go into diagnostics I have ran both quick and extensive check on the hard drive and it passed. Not sure what I should do
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Commented:
From a CMD prompt, run:
wmic diskdrive get status

You should get "OK" for each drive that passes SMART.  If any one doesn't (and it sounds as if this will be the case), I'd replace the drive before it fails.

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Commented:
When I type that command I get status ok. Nothing else no list of the drive or anything
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Commented:
"no list..." that's normal for that command.

It's very odd that you are getting that message on booting, though it appears that the message is the issue, not the drive.

I'd check the drive's status with Crystal Disk Info to confirm that there's nothing out of line there.

I'd also update the BIOS on the laptop in case this is a known bug that has been fixed.

Hello ThereSystem Administrator
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Commented:
The SMART Hard Disk test produces a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can appear for a variety of reasons such as the computer having been jarred sharply, or the hard disk being subjected to higher than usual temperatures.
After receiving the error message above:
  • Immediately back up all important data and files. While the SMART Hard Disk error might not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.
  • Run a Hard Drive Test to verify the condition of the hard disk.
https://support.hp.com/gb-en/document/c01443502

if I hit restart I get a black screen doing boot up with (Smart Hard Disk Error 
Every time? At which point do you get this message?

I would download another HDD diagnostic tool and run tests.

Be ready to replace the disk.


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Commented:
try and post that smart data.

do not under any circumstance run a long smart test, or surface check or filesystem check or whatever similar stuff before you backed it up. a dying disk will likely die completely during the test and neither a dying or a pristine disk have uses for such tests while they hold data
David Johnson, CDSimple Geek from the '70s
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In the very near future replace the drive.  I have had drives in predicted fail last for months and I've had drives fail completely with 0 indication that there was something wrong.  RMA the drive if still under warranty (If you use a CC they will send you the replacement drive first and you ship back the old one after getting the new one.
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my experience with SMART errors are :
- no repair or reset helps or is available
- most (older ) disk diagnostics  do not show the problem ( but that also depends on the actual smart error)

conclusion : you can continue using the system as is till it fails completely - so be sure to have a good backup
i take 2 backups : a data (file) backup, and an image of the system
both can be used when replacing the drive, but if possible at all - do a FRESH OS install

Author

Commented:
I ran crystal disk and will attach the screenshot and text

CrystalDiskInfo_2020080594216.txt
CrystalDiskInfo_2020080594256.png

Also this is a new computer purchased from new egg and I have been going back and forth with HP for the past few days doing UEFI test both quick and long test and they both say Passed

What other tests can I run on it, HP wants me to reimage the drive 
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Robert RetzerComputer Service Technician
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It is strange that this only happens when you choose to reboot the computer but does not occur when you shut down and then turn on the computer. Not sure why smart hard disk is flagging this system as a problem, when the diags are showing that the drive is good. You may need to follow HP's advice and reimage it to remove the smart drive error flag....
Back up your data then download media from Microsoft to reinstall windows. If MS office came with your purchase, make sure you capture the product key from the Office product, or capture any other product keys you need before reimaging the system, so you can reinstall these applications. 
David Johnson, CDSimple Geek from the '70s
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Commented:
it is the spin up from power down  that is out of compliance.  The read error rate at 100 is double the threshold  of 50
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then i would just replace the HDD - and use an SSD as replacement
while doing this, - als upgrade your ram to min 8 GB, then you'll have a snappy, fast system
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and the SMART temperature threshold is 57 which is normal but it is expressed in fahrenheit, so it is bound to exceed the threshold all the time

the disk does not seem to provide reliable smart data : many attributes are either missing or unset. i'd be more confident with another source for smart data just to check whether the disk actually provides those or crystal failed to grab them properly.

if 126 hours seems reasonable, the disk is pretty new and chances are the dummy half baked smart data it provides is confusing windows.

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Commented:
Returned device back to HP