We help IT Professionals succeed at work.
Troubleshooting Question

User's AD account deleted then recreated, now cannot access her original programs or applications

91 Views
Last Modified: 2020-10-05
User's AD account deleted then recreated, now cannot access her original programs or applications

Please provide the detailed steps to fix her issues, thanks.
Comment
Watch Question

Seth SimmonsLead Systems Administrator
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
Noted, will check on it. But if it is no longer in the recycle bin, should the deleted user account be deleted too from the application's user's settings & add the new user account?
Lead Systems Administrator
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
Noted, but what if the deleted user can still be recovered? Should the new user account be deleted? & let the application user's settings remain the same?
GiboSystems Engineer

Author

Commented:
I'm thinking that the application is still holding the old user account if it was not deleted & not replaced by the new AD user account.
Seth SimmonsLead Systems Administrator
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
So it's best to recover the old user's account to make things work again?
Seth SimmonsLead Systems Administrator
CERTIFIED EXPERT

Commented:
if you are able to restore it, yes
GiboSystems Engineer

Author

Commented:
thanks, will try to do that then
GiboSystems Engineer

Author

Commented:
+ Is there a way to know who deleted this user's AD account?
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
Noted, how do we turn on AD auditing if it turns out to be disabled?
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018

Commented:
See the link I provided in my previous post.
GiboSystems Engineer

Author

Commented:
Unfortunately, the recycle bin was not enabled & will not be able to restore the deleted user account.

What should we do now to resolve this issue?
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
Noted, how do you delete the user's profile from a PC or Windows 10?
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
GiboSystems Engineer

Author

Commented:
Is there another way to delete the user profile safely in Windows w/out using a 3rd party tool?
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions