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Troubleshooting Question

Why are the notification emails failing, 550 5.7.1?

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Last Modified: 2020-09-08
We use MDaemon for email. We created a new form on our webpage and it is set up to send a notification to user who enters the data and the info from the form to a few staff. The user is getting notified but the form info is not making it to staff. This is the message in the email logs. I get the same message every time the form is submitted. All of our other forms on the web page work.

What does this mean and how do I resovle this issue?
 550 5.7.1 jennifera@abbe-lib.org may not send mail to eregistration@abbe-lib.org



Fri 2020-09-04 12:42:48.707: 05: [440498] Session 440498; child 0001
Fri 2020-09-04 12:42:48.708: 05: [440498] Accepting SMTP connection from 64.69.218.78:39412 to 10.3.50.250:25
Fri 2020-09-04 12:42:48.711: 03: [440498] --> 220 mail.abbe-lib.org ESMTP Fri, 04 Sep 2020 12:42:48 -0400
Fri 2020-09-04 12:42:48.750: 02: [440498] <-- EHLO jax4mhho02.myregisteredsite.com
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250-mail.abbe-lib.org Hello jax4mhho02.myregisteredsite.com [64.69.218.78], pleased to meet you
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250-ETRN
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250-AUTH LOGIN CRAM-MD5 PLAIN
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250-8BITMIME
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250-ENHANCEDSTATUSCODES
Fri 2020-09-04 12:42:48.750: 03: [440498] --> 250 SIZE
Fri 2020-09-04 12:42:48.791: 02: [440498] <-- MAIL From:<4955218.5906287@netsolhost.com> SIZE=2817
Fri 2020-09-04 12:42:48.792: 03: [440498] --> 250 2.1.0 Sender OK
Fri 2020-09-04 12:42:48.830: 02: [440498] <-- RCPT To:<eregistration@abbe-lib.org>
Fri 2020-09-04 12:42:48.833: 03: [440498] --> 250 2.1.5 Recipient OK
Fri 2020-09-04 12:42:48.872: 02: [440498] <-- RCPT To:<jennifera@abbe-lib.org>
Fri 2020-09-04 12:42:48.881: 03: [440498] --> 250 2.1.5 Recipient OK
Fri 2020-09-04 12:42:48.919: 02: [440498] <-- RCPT To:<DonnaJ@abbe-lib.org>
Fri 2020-09-04 12:42:48.927: 03: [440498] --> 250 2.1.5 Recipient OK
Fri 2020-09-04 12:42:48.966: 02: [440498] <-- DATA
Fri 2020-09-04 12:42:48.971: 01: [440498] Creating temp file (SMTP): c:\progra~1\mdaemon\temp\md50000001743.tmp
Fri 2020-09-04 12:42:48.971: 03: [440498] --> 354 Enter mail, end with <CRLF>.<CRLF>
Fri 2020-09-04 12:42:49.049: 01: [440498] Message size: 2864 bytes
Fri 2020-09-04 12:42:49.054: 03: [440498] --> 550 5.7.1 jennifera@abbe-lib.org may not send mail to eregistration@abbe-lib.org
Fri 2020-09-04 12:42:50.537: 02: [440498] <-- QUIT
Fri 2020-09-04 12:42:50.537: 03: [440498] --> 221 2.0.0 See ya in cyberspace
Fri 2020-09-04 12:42:50.537: 04: [440498] SMTP session terminated (Bytes in/out: 3074/495)

Regards,
DJ
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