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troubleshooting Question

Outlook closes out and does not reopen unless you repair office

Avatar of tucktech
tucktech asked on
Microsoft OfficeEmail ClientsOutlookMicrosoft Applications
2 Comments1 Solution49 ViewsLast Modified:
  Hello experts,

We are facing a problem where outlook will crash randomly and will not reopen. The error it gives is that it can not open the .ost file associated with the email profile. I tried to rebuild the profile but had the same result. After going to settings and repairing the office application, it began to work again on the old and new profile. A day or two later the same issue appears and needs a repair again. The version of office is 2013 and has just started to happen recently. I have also disabled add-ons and tried booting outlook in safe mode to receive the same ost error. Thank you!          
ASKER CERTIFIED SOLUTION
Avatar of Lisa Hendrickson "CallThatGirl"
Lisa Hendrickson "CallThatGirl"Flag of United States of America imageOutlook Expert, Microsoft 365 Consultant

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