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Troubleshooting Question

Director is showing DDC's not connected to License server but shows correctly within Studio

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Last Modified: 2020-10-16
Hello.  In our XenApp 7.15 environment, I am seeing a discrepancy which just started.  This has been running for several months.  Within Studio, if I click on Licensing, it shows Green, no errors, and shows the correct number of licenses and type.  Within Director, it is showing under License Server "Not Connected" next to each Delivery Controller and if you highlight says the Delivery Controller is in Grace Period, please check license server status.  Under the Dashboard summary under licensing status, "License server says no licensing alerts, but Delivery Controllers are giving the error.  (Attached Screen shot)


So, why the disconnect?  We are running to our threshold in licenses and are in process of purchasing more, but this is not maxed out.  My concern is that this will then cause users to be unable to launch a session due to 'lack of license' when this grace period expires, which is noted to be in 12 days, 1 hour.

Thoughts?

Thanks in advance.
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James RankinMedia Hound
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Is your licensing server correctly specified and contactable from the DDCs? What does Studio say in the Licensing tab?
James RankinMedia Hound
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Also are you using PVS?
Carl WebsterCitrix Technology Professional - Fellow
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This is from Studio, looks happy.
James, no, not using PVS

Hmm.. overdraft mode, I don't believe so, but how would I confirm that?  I'm glad to hear Director has no impact on user experience though, just interesting it just started showing this recently.
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Nice, thanks for the explanation, I didn't realize you could go into overdraft, thought it would just kick sessions and not accept new ones.  
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