Outlook 2019 will not connect to exchange (O-365 via GoDaddy). Unable to create or add an accoutnt that previously worked fine.
User recently had upgrade to release 2004 and was having error messages with the TPM module - tried various 'fixes' as sugested by MS. Opened Outlook - never got prompt to provide creds for MS exchange server for account - notice that NEITHER of the two MS exchange accounts were prompting for passwords when previously they did and further if you click on the notification at the bottom of outlook where it the errors show and try to enter credentials, the pop ups for password do not appear, though the screen seems to quickly display a box that loks like the right size, but it disappear in maybe 160th of a second.
If you login as a different user - you can create a new Outlook profile for the same account and it works fine. So there seems to be something related tot he profile, and outlook. The accounts in question here do NOT appear in the credential manager, btw.
Been at this 5 hours. have repaired office, Outlook etc.. am out of ideas. Not much useful on the web about this though MANY complaints about creds and outlook and TPM after an extended time update to release 2004.
Help ?
If you login as a different user - you can create a new Outlook profile for the same account and it works fine. So there seems to be something related tot he profile, and outlook. The accounts in question here do NOT appear in the credential manager, btw.
Been at this 5 hours. have repaired office, Outlook etc.. am out of ideas. Not much useful on the web about this though MANY complaints about creds and outlook and TPM after an extended time update to release 2004.
Help ?
ASKER
Will try these steps but previously we were unable to create a new connection in the Outlook profile (add account). After entering name, email address etc it was unable to connect securely to the server and then in unencrypted mode was still unable to make the initial connection. I have run the ms office test suite with the users email and domain from his desktop and all elements come up successful, TLA, autodiscover record data, etc etc. so it appears to me that there is possibly some problem with the windowsmprofile and the outlook interaction with it. Previously when trying to connect to godaddy we got a red and white branded hodaddy login for o365 but that no longer happens. <sigh>.. that’s why I think the issue is profile and outlook connection. Btw when I ran the ms test suite it did piping this credential challenge. Just not when using outlook.
hodaddy lmao!
Did you test using a blank profile?
Did you run any reghacks?
Did you test using a blank profile?
Did you run any reghacks?
ASKER
Hey You ! Yeah, You - THAT GIRL.
Thanks for your suggestions and interest in my plight. In the end I created a new profile for the user and tested the Outlook functionality. It all worked. The user had been victimized by er uh I mean 'enhanced' by the 2004 feature update on 9-24 or there about and things have been squirlly since. Of course the feature update is non-removable because hey, we NEED all those things.
Again thanks for your assistance!
Thanks for your suggestions and interest in my plight. In the end I created a new profile for the user and tested the Outlook functionality. It all worked. The user had been victimized by er uh I mean 'enhanced' by the 2004 feature update on 9-24 or there about and things have been squirlly since. Of course the feature update is non-removable because hey, we NEED all those things.
Again thanks for your assistance!
Awesome, glad you got it working. Updates for both Windows and Office are things I check when I onboard a new client. If you're interested https://callthatgirl.biz/onboarding-checklist/
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1.) Disable 2 step on Godaddy for MS365.
2.) Create a new profile in the run line outlook.exe /PIM <test>, open and then add the account from within Outlook
3. ) Verify all Windows updates are complete, verify all Office updates are complete
4.) Change the password
5.) Verify there is no Windows account logged into a personal account in Windows, if so, log in locally.
6.) remove connections to school and work from the "Access work or school" in account management
7.) Verify sign in options aren't connected.
8.) Verify user is logged in the "User information" area in Office (I check this by opening Word)