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Troubleshooting Question

Can't stop event 4101 display periodic blackout screens: "nvlddmkm stopped responding and has successfully..."

normanml
normanml asked
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Last Modified: 2020-10-19
For almost a year on a Dell 8930 W10Pro Navidia GeForce GTX 1060 I've been getting periodic blackouts for few seconds. I cannot reproduce the error "Display driver nvlddmkm stopped responding and has successfully recovered." I often get it in word2016 but also when there is just Outlook and Firefox running.

I have tried just about every suggestion offered in the forums: 1. DDM'd all Nvidia software, rebooted in safeM, pulled the latest driver off the Dell site, have internet unconnected, reinstalled. Did this at least three time in the last six months. Tried all these other suggestions https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/179540/display-driver-nvlddmkm-stopped-responding-and-has/1304012/, save the registry change and change monitor refresh.

I've seen nothing new since 2017 posts. There does not appear to be a "fix" at either Dell or Nvidia.  Dell tech support plays the same song over and over: change the driver, change the driver....

The problem seems widespread enough but there appears to be no answer.

Thanks.
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Commented:
Thanks, David. What's most irritating is that both NVIDIA and Dell (with its NVIDIA Dell tweaked driver) seems in denial about the corrupt driver(s).
David FavorFractional CTO
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Distinguished Expert 2019

Commented:
You're welcome!

This is not so much Dell as Nvidia, as the same exact problem occurs on Linux.

Nvidia provides both Windows + Linux drivers, which have both been flakey for years.

I suspect Nvidia no longer has anyone on staff who understands writing drivers, which is why they keep providing broken drivers for use.

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Commented:
Time to find a graphics card that's compatible with an XPS 8930.