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Troubleshooting Question

Citrix XA 6.5 PVS users are unable to get internet and getting runtime error when opening applications after they connected back.

Murty M
Murty M asked
on
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Last Modified: 2020-10-21
Citrix Environment: XenApp 6.5
Provisioning technology: PVS
HSD OS: Windows 2008
Profile type: UPM
Hypervisor: VMWare ESXi 6.0
Problem Statement:
Users are unable to get internet and getting runtime error when opening applications after they connected back.
It is working fine after logoff and relogin, only issue when user connected a disconnected session after sometime.
Also, we observed the issue not with all users. Who are accessing Citrix Session on multiple devices. i.e Morning session opened on Tablet PC and disconnected, Afternoon the same session opened on Thin Client device and disconnected, after sometime the same Citrix Session opened on anther Thin Client or Laptop.

Please suggest the troubleshooting points.
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James RankinMedia Hound
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Commented:
is there a proxy server set in their session? 

Author

Commented:
How to test is there a proxy server set in their session?  Can you explain?
James RankinMedia Hound
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Commented:
Do you have a proxy server set for internet connection via GPO or in the Registry?

Look at the ProxyServer value in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Author

Commented:

Proxy not enabled.
James RankinMedia Hound
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Commented:
Is there a system proxy in the equivalent key in HKLM?

Author

Commented:
No
James RankinMedia Hound
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Commented:
So what error do they get when they are unable to access the internet after a reconnect?

Author

Commented:
ERROR: Page cannot be displayed
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Commented:
try to open an internal page by FQHNname (next the same by IP). Result?
Same Error?
Publish cmd.exe, show us output from ipconfig /all and tracert 8.8.8.8

Author

Commented:
Intranet is working and  pinging google site it is working.

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