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Troubleshooting Question

Chrome screwed up (or maybe by Avast)

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Last Modified: 2020-10-23
I use Chrome as my main browser. Yesterday, I updated my Avast anti-virus software. Now, on most sites I try to visit, I either get the attached (which is insane, google.com is not safe?) or it just stops with the url in the address bar & a blank white page; I had to refresh experts-exchange three times before the page actually shows. I was force to use Firefox on some sites (Firefox works normally) to even access them.

Is there some recent known bug in Chrome or is this likely caused by Avast?

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HainKurtSr. System Analyst
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Commented:
remove/disable chrome avast plugin...
or in the Avast, turn off that web protection future
or if there are settings, keep chrome as exception
Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
It's due to the TLS protocol. Enable TLS1.2 and you might be ok again.
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
How do I remove / disable chrome avast plugin? From Chrome or Avast? Could not see in Chrome.

How do I enable TLS1.2?
HainKurtSr. System Analyst
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Commented:
How do I remove / disable chrome avast plugin?
go to
chrome://extensions/

there you may see avast plugin, disable it, if there is one
HainKurtSr. System Analyst
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Commented:
for example I have BitDefender, which I disabled here

Richard KortsBusiness Owner / Chief Developer

Author

Commented:
HainKurt 

Nothing there about Avast
HainKurtSr. System Analyst
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Commented:
and this is from BitDefender setup

I disabled all web related thing... :)
Sr. System Analyst
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Richard KortsBusiness Owner / Chief Developer

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Commented:
HainKurt 

My settings does not look anything like this: No such thing as "Enable tracking detection".

https://support.avast.com/en-ca/article/Troubleshoot-AntiTrack-web-access-speed/ 
HainKurtSr. System Analyst
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Commented:
when you disable avast, temporarily, for 3-5 minutes, does chrome work fine?
what is avast version by the way?
Jazz KaurTechnical Support Specialist
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Commented:
Assuming you’re on a Windows station, I think if you right-click on the Avast icon in your system tray in the far corner there might be an About Avast option to click on and show the version or you could just navigate to the Control Panel > Programs & Features section and there should be a version number there as well:

It may be due to the “Enable the HTTPS“ scanning setting in Avast, try disabling it testing and re-enabling it then test again if it clears up. It may exist under the Avast settings even with a different version:

Take a look at the video at the bottom of this page too to see where it is:

https://blog.avast.com/2015/05/25/explaining-avasts-https-scanning-feature/

Different version but setting exists:
https://support.avast.com/en-in/article/189/
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Jazz Kaur,

How do I get to settings again? Everywhere I go, they are trying to sell me more. I'm just about to demand a refund, the damn thing makes life too difficult.
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Jazz Kaur,

I found settings, nowhere can I find anything about "Enable the HTTPS"

Even Firefox is now slower.

Thanks,

Richard

Jazz KaurTechnical Support Specialist
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Commented:
What version are you using?
HainKurtSr. System Analyst
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Commented:
is it FREE/TRIAL/LIMITED version or paid version?
are you sure you activated it?
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
How do I disable Avast? I think de-install might be better. Firefox is now slow too, refresh page (in chrome) brings up the nonsense about google.com not safe.
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
It's a paid version.

Avast version: 20.8.2432 (build 20.8.5684.602)

I accidentally found "Browser Extensions" NONE are turned on.


Scott FellDeveloper
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Most Valuable Expert 2013

Commented:
When I googled the issue for avast, it seems like this is common as I see multiple results about false positives.

One I found that could be useful is to disable https scanning https://support.avast.com/en-in/article/189/
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Think I found the cause. I restarted, I got access to settings, one shown in first attachment. I click the toggle to turn Chrome on, it takes me to the 2nd page, I said skip, it goes back to the first page, Chrome turned OFF.

So I guess I HAVE to do the 2nd and install the Chrome Extension. But isn't that what you all are saying is my problem, the Chrome extension?

Why do I even have to do all this? Aren't they smart enough to know that Chrome is the most used browser in the world, like hello, why not detect & auto install in Chrome if present?

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What anti virus do YOU recommend? For Windows 10.
HainKurtSr. System Analyst
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Commented:
Why do I even have to do all this? Aren't they smart enough to know that Chrome is the most used browser in the world, like hello, why not detect & auto install in Chrome if present?

maybe it is buggy, and side effects... thats why they disable by default...
HainKurtSr. System Analyst
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Commented:
What anti virus do YOU recommend? For Windows 10

I used AVG for many years... was happy...
Now I use BitDefender, paid version... also good...
Kaspersky, FREE version, not recomended, too many popup/warning, I cannot disable
but paid version may be good...
Scott FellDeveloper
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Fellow
Most Valuable Expert 2013

Commented:
Richard, I am on windows and only use what MS supplies. Most of your viruses are coming from email and I am usually very careful about what I open.  Maybe about once a year I have to do a full scan using MS antimaleware tool because I think I found something.

I personally have found these AV programs more of an annoyance than a help.
Jazz KaurTechnical Support Specialist
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Commented:
I currently use MalwareBytes.
https://www.malwarebytes.com/

If you want to temporarily disable Avast and then contact their support you can right click on the smaller Avast icon in the taskbar section/system tray of Windows > Avast shields control should be there and there should be options to Disable it. To completely uninstall Avast they have a utility too to ensure it cleanly is removed:

https://support.avast.com/en-us/article/Uninstall-Antivirus-Utility/

HainKurtSr. System Analyst
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Commented:
I use MS, on demand
+ BitDefender, active all the time

ESED32 Online, when I have problem...
MalwareBytes, when I suspect anything...

Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Perhaps I am confused. I have Malwarebytes, I though protection from malware & viruses was two different things. If Malwarebytes does it all, great, I'll just de-install Avast and ask for (but probably not get) my money back.

Thanks,

Richard
Jazz KaurTechnical Support Specialist
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Commented:
Microsoft provides Windows Defender already in Windows 10 and that can run alongside of other anti-malware programs like MalwareBytes Premium. It’s not typically advised to have multiple programs as they can certainly conflict, but as HainKurt mentioned he also uses BitDefender so it’s ok to have additIonal layers of security or a paid version of another. I haven’t run into problems using Windows Defender and MalwareBytes Premium. So technically on your computer you have: Avast, MalwareBytes and Windows Defender. You definitely don’t need all three. You could certainly just use as Scott mentioned what Microsoft supplies though too.
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Jazz Kaur  
Thanks for that.

Just as an aside for all of you, I started to let Avast install the Chrome Extension, thinking that might "undo" the crappy situation I am in now.

It gives me the attached, I said "Cancel". Are they crazy?

I will deinstall Avast. I doubt I can get my money back, that is always almost impossible with these types. You bought it, you got it.

add avast security.PNG
HainKurtSr. System Analyst
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Commented:
I will deinstall Avast. I doubt I can get my money back, that is always almost impossible with these types. You bought it, you got it.

this is necessary... when you visit a website, it may have unwanted plugins, javascripts that runs behind the scenes, links to malicious web sites etc...

to catch all these, plugin needs to check those data...
if you want it to monitor web sites, it needs this, and of course it will slow you down a bit...

nothing is free, you want protection, you will pay the fee :)
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
HainKurt 

I interpret the message from Avast regarding Chrome that it will eliminate all my "remembered" data by Chrome. Although I can get MOST of that back (passwords, userID's, Credit Card info), it's a big pain to loose those. Or am I reading it wrong?

And of what Jazz says is right, why do I need Avast at all? So far, just headaches. For example, just now, I click the link to this question in the email, it gives me the BS about google.com being unsafe, I have to proceed "unsafely" according to Avast.

Thanks,

Richard
HainKurtSr. System Analyst
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Commented:
no, it will not change anything or delete anything...
it says, the web pages you visit, will be scanned first by that plugin, which is ok...
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
HainKurt 

Thanks for clarifying that. But do I need Avast at all?
Jazz KaurTechnical Support Specialist
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Commented:
That extension is just scanning. Also, you don’t necessarily need to use that particular Avast extension there are other ones. MalwareBytes does have a BrowserGuard extension too
https://www.malwarebytes.com/browser guard/
but, I personally use WOT ( WOT Web of Trust, Website extension) which is available in the Chrome web store for free linked below too to help detect suspicious websites and ones with bad reputations. It puts a helpful red, yellow, and green symbol next to suspicious sites in the Google Search as well.
https://chrome.google.com/webstore/detail/wot-web-of-trust-website/bhmmomiinigofkjcapegjjndpbikblnp?hl=en

Jazz KaurTechnical Support Specialist
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Commented:
No, you don’t need to keep Avast or the Avast extension if you’re unhappy with the  performance of their product(s). Also, it wasn’t clear are using MalwareBytes Premium or the Free version?  Windows Defender is built-in and free in Windows 10 though and even if you remove all of Avast products, I think it would still be a good idea to use a browser security extension in Chrome like WOT or BrowserGuard - you can test those out. You can use MalwareBytes as a secondary tool or additional layer because ultimately not every program can catch everything. The premium version of MalwareBytes has real-time protection which is beneficial.
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Jazz Kaur,

I'm using the paid version of Malware Bytes.

And Windows Defender is a GOOD thing? Somehow, I thought it was a virus pretending to be a good thing.

Yes, I can get the Chrome security extension.

Richard
HainKurtSr. System Analyst
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Commented:
you cannot use two of them as active at the same time...
if you have another AV, defender will disable itself and run from time to time, when it is updated, on boot time only...
also, even if they run together fine, you should not use both active...
they interfere with each other or impact your PC performance...

so, defender is passive + another AV active is good...

and malwarebytes can run on demand, like ESED32 online, like defender...
run them whenever you suspect something...

and you should not use some parts from one product and another from another product running as active...
just use one (avast in your case) and its components as active, the rest on demand...
HainKurtSr. System Analyst
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Commented:
and I highly recommend Glary Utilities...
install it, and run Disk Cleanup a couple of times a week at least
it helps...
and get yourself familiar with all the tools it provides...

Richard KortsBusiness Owner / Chief Developer

Author

Commented:
It is not clear that the issue is solved, I am recognizing experts for the effort & usefulness of their comments. Early this AM, I let Avast do it's thing with Chrome. Since then, Chrome has been ALMOST back to normal, seems slightly slower than before, but totally functional and the speed may be partially a function of my WiFi which intermittently gets slower. 
Jazz KaurTechnical Support Specialist
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Commented:
If you have MalwareBytes running its real-time protection settings that could potentially cause slowness, so as HainKurt mentioned only have Avast (one) running in real-time if you continue to use it — keep using MalwareBytes on-demand manually by disabling any scheduled scans and the real-time protection settings it has. My primary AV is the built-in Windows Defender and I run manual scans of MalwareBytes as needed.

You may want to review these past EE posts on Windows Defender, MalwareBytes, and other AV recommendations as well from fellow Experts, if you decide to move away from Avast in the future:

https://www.experts-exchange.com/questions/29195464/Best-Anti-Virus-Program-Should-I-get-two.html

https://www.experts-exchange.com/questions/29168742/Malwarebytes-and-Windows-Defender-on-Windows-10.html


Richard KortsBusiness Owner / Chief Developer

Author

Commented:
Jazz Kaur  

I'd like to move away from Avast because of what you & others said. Is there a way to keep it around but have it "turned off" so to speak?

Thank you
Jazz KaurTechnical Support Specialist
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Commented:
Yes, put Avast in passive mode (steps are linked below)

https://support.avast.com/en-us/article/Antivirus-Passive-Mode/?sfdcIFrameOrigin=null

If you do that then make sure you have another AV running in real-time like Windows Defender so something is active in place to protect your computer as you use it. MalwareBytes also has real-time protection and scheduled scan settings that may disable Windows Defender AV from running. You can check what status it is in by launching Windows Defender > choosing the shield icon and Virus Protection settings.

I‘m not sure which version of MalwareBytes you have but if it has disabled Windows Defender go to the Settings > Security tab  > Windows Security Center > Turn off Always Register in the Windows Security Center or it will be under Settings > Application if you have an older version. Turn off real-time protection settings and any scheduled scans to use it manually/on demand as well. Then check Windows Defender’s status again. 
Richard KortsBusiness Owner / Chief Developer

Author

Commented:
I updated Malwarebytes today.
Jazz KaurTechnical Support Specialist
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Commented:
You may want to read this article guide on Windows Defender and MalwareBytes as well — it has screenshots of setting modifications for MalwareBytes Premium  (scroll down and see the Run Malwarebytes in Side-by-Side Mode and Real-Time Scanning sections)
https://www.howtogeek.com/230158/how-to-run-malwarebytes-alongside-another-antivirus/

Try looking that over above. Its not advised to have both running, but possible to modify settings for the performance. Again just ensure you have something in place running in real-time when you switch Avast into passive “off“ mode until you determine which one you want as your primary AV replacement then remove Avast if you decide to.

https://support.avast.com/en-us/article/Antivirus-Passive-Mode/

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