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Troubleshooting Question

Windows 10 workstation and its network printers go off-line

Last Modified: 2021-01-13
  • I have a network with 4 Windows 10 workstations and a Windows server 2016. There is an HP LaserJet Pro P 4015 printer and a lease Minolta Konica copier on the network both configured TCP/IP to the workstation. Three of the workstation's have no issues printing to both printers. One of the Windows 10 workstations recently is experiencing both the printer and copier going off-line. 
  • Uninstalled and Reinstalled the HP Print driver. Stopped and restarted the print spooler service. The printer came online. Printed successfully
  • After stopping and restarting the copier print spooler, it also came online
  • After The end-user tested a few print jobs, the HP LaserJet printer went off-line again. Stopped and restarted spooler, it was back online. 
  • Rebooting the workstation makes no difference. 
  • As stated above, this is just an issue with one of the workstation's
  • the problematic workstation has no issue accessing any data on the intranet (server) or the Internet
  • the quick fix for now is that I placed a shortcut for "services.msc" onto the desktop and show the user how to stop and restart the print spooler service

Any feedback would be appreciated
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