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Troubleshooting Question

Help.  I accidentally moved Outlook/Office 365 Inbox emails from 3 different Inboxes to another single account..

Last Modified: 2020-11-10
Help, please.  I accidentally moved Outlook/Office 365 Inbox emails from 3 different Inboxes to another single account.  I need to move these emails BACK to the original Inboxes.  At first glance, I could do this based on the original "Send To."  Unfortunately, many of these emails were sent to all 3 of the original recipients, so deciphering that might be a mess.

Any suggestions?
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Mohammed BasheerInfrastructure Administrator

I dont think there is a clear way to roll back your action, unless you have tried Undo or Ctrl-Z immediately after you accidentally moved them.
I have a suggestion to try. Create an outlook rule on that 'single account inbox' to move emails to original inbox folders by selecting the condition 'Through the Specified Account' those 3 inboxes' email addresses. One rule for each. Then run the rule.

Or select the condition 'send to' instead of the through the specified account. The finishing line of the rule looks like below:

Bill PrewTest your restores, not your backups...
Expert of the Year 2019
Top Expert 2016

A few questions:
  1. The "merged" folder where all the emails got moved to - were there any emails in it before, or does it just contain the merge of the 3 original folders?
  2. How many emails are we talking about?

A few thoughts:
  1. For the emails that were not sent to multiple recipients those should be easy, right.  Just move them back to their original folder based on the single To: email address.  You could build rules to do that as mentioned above, or just do it in Outlook desktop and drag the emails back once you sort the list in the merged folder by To: address
  2. At that point you are left with only the emails that were sent to two or more of the recipients.  A question on that, are there multiple copies of those emails in the merged folder, that would be my expectation.  If so then you just need to take one of those duplicates and move it to the appropriate original folder, and the same thing for the other 1 or 2 duplicates of that email.  There is actually a property in the email header called X-CX-ORIG-RCPT that you can look at to see where the message was originally going, but that is really only exposed in Outlook desktop in the File, Properties, Headers display of a message.  Depending on how many emails you have it may be manageable to look at that, or not.


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