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Troubleshooting Question

Server 2012 with current parallels, office365 keeps losing icons

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Last Modified: 2020-11-13
We keep temporarily fixing the problem by reloading Windows Service.  It fixes it sometimes for days,sometimes for an hour, sometimes for 1 user, sometimes for all 10 users.  Microsoft says 2012 is not eligible for critical support which is what I would normally use for help.  
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